Overview
Front Desk Agent Jobs in Dallas, TX at Residence Inn Canyon
Job Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Experience in hospitality or hotel management is preferred.
Responsibilities
Greet and welcome guests upon arrival with a warm and friendly demeanor.
Manage phone systems to handle incoming calls, inquiries, and reservations effectively.
Perform night audit duties as required, ensuring accuracy in guest accounts and financial transactions.
Assist guests with check-in and check-out processes while maintaining guest relations.
Provide information about hotel services, local attractions, and amenities to enhance guest experiences.
Handle guest complaints or issues promptly and professionally to ensure satisfaction.
Maintain organized records of reservations, cancellations, and guest interactions.
Collaborate with other departments to ensure smooth operations within the hotel or resort.
Uphold high standards of cleanliness and professionalism at the front desk area.
Qualifications
Previous experience in a front desk or receptionist role within the hospitality industry is preferred.
Strong customer service skills with a focus on guest relations.
Proficiency in phone etiquette and handling multi-line phone systems.
Bilingual or multilingual abilities are highly desirable to assist diverse clientele.
Excellent organizational skills with attention to detail in managing reservations and guest information.
Ability to work flexible hours, including nights, weekends, and holidays as needed.
Familiarity with hotel management software is a plus but not required; training will be provided.
Join our team as a Front Desk Receptionist where you can make a difference in our guests’ experiences while developing your career in hospitality!
Job Types: Full-time, Part-time, Seasonal
Pay: From $21.50 per hour
Benefits:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
4 hour shift
8 hour shift
Day shift
Evenings as needed
Evening shift
Holidays
Morning shift
Nights as needed
Night shift
Overnight shift
Weekends as needed
Experience:
Hospitality: 1 year (Preferred)
Language:
English (Required)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)
Ability to Commute:
Tukwila, WA 98188 (Required)
Work Location: In person
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Title: Front Desk Agent
Company: Residence Inn Canyon
Location: Dallas, TX
