Overview

Front Desk Agent Jobs in Erie, PA at Comfort Inn by Choice Hotels

Full Job Description

Front Desk Agent

Duties:

– Greet and welcome guests as they arrive at the hotel
– Check guests in and out, ensuring a smooth and efficient process
– Answer phone calls and respond to guest inquiries
– Provide information about hotel facilities, services, and local attractions
– Assist guests with reservations, changes, and cancellations
– Handle guest complaints or concerns in a professional and timely manner
– Maintain a clean and organized front desk area
– Collaborate with other hotel staff to ensure guest satisfaction

Requirements:

– Excellent communication and interpersonal skills
– Strong customer service orientation
– Proficient in using phone systems and computer software
– Ability to multitask and prioritize tasks effectively
– Detail-oriented with good organizational skills
– Previous experience in a similar role is preferred but not required

At our hotel, we value our Front Desk Agents as they are the first point of contact for our guests. We are looking for individuals who are friendly, professional, and dedicated to providing exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Please note that this position may require working evenings, weekends, and holidays.

To apply, please submit your resume along with a cover letter highlighting your relevant experience and why you are interested in joining our team.

Job Type: Full-time

Pay: $14.00 – $15.00 per hour

Benefits:

Employee discount

Paid time off

Schedule:

Evening shift

Morning shift

Work setting:

In-person

Work Location: In person

Title: Front Desk Agent

Company: Comfort Inn by Choice Hotels

Location: Erie, PA

Category:

 

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