Overview
Front Desk Agent Jobs in Washington, DC at The Residences
Problem Knowledge 25%
Program Knowledge: Position requires a thorough understanding of Federal and State student financial aid programs, policies, and procedures and be able to communicate information clearly. Position must understand the information that can or cannot be give under the Family Educational Rights and Privacy Act of 1974 (FERPA) and policies and procedures of the University and the Office of the Financial Aid. Position must be knowledgeable about student Banner and how to navigate through the student’s record to find necessary information to assist the student. This position must be knowledgeable of important dates and deadlines each semester to ensure correct information is given. Information and Records Administration: Position will review documents (examples — not all inclusive: IRS forms, Social Security Administration documents, military leave and earnings statements, Veteran’s Administration benefits letters, letters from students and/or parents, Federal Student Aid Reports, Parent Loan application/ promissory notes) that pertain to a student’s financial aid application. Position will review for completeness and compare it with information already contained on the student’s financial aid Banner record. Confidentiality of these records is crucial to the operation of the Financial Aid Office and to this position. Position must understand the Federal and State regulations surrounding Financial Aid to determine if additional information is needed or if the file is complete and can be moved forward in the process for award packaging. Position will not be responsible for determining award amounts, rather for providing information to the student about the eligibility requirements.
Communication Verbal/Written 75%
Position will spend the majority of time serving as the front line receptionist for the Financial Aid front counter. Position will answer questions specific to a student’s situation and general questions about financial aid and the University. It is expected that the position can answer at least 90% of the questions asked while serving clients. Position will give direction and instruction and screen clients and questions to determine what staff member can best assist the client if they cannot. Position must properly interpret Banner student data base information including financial aid records, cashier’s records, registration and other academic information. The employee occupying the position must treat each individual with respect and courtesy. The employee is responsible for making the client feel welcome and positive about the encounter with the student financial aid office and the University as they are the public voice of the office. Position will also respond to e-mail inquiries that are submitted through the Financial Aid website. There is a frequently asked questions e-mail address that receives hundreds of e-mails a day. These questions can vary from where is the office located to what types of financial aid do I qualify for? Position must be knowledgeable about all of the program components of the office in order to respond accurately and in a timely manner. Position will also maintain the calendar for all of the counseling staff, which requires scheduling appointments for students who need to meet with them. Position must be knowledgeable of what questions and concerns need to be referred to the counselors and which ones can be handled at the front desk. Position needs to be proficient in the use of Outlook and Calendar functions.
Minimum Education/Experience
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification required by statute or regulation
None
Preferred Experience, Skills, Training/Education
None
License or Certification required by the Department
None
Special Instructions to Applicant
Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Applicants must be currently authorized to work in the United States on a full-time basis.
Job Open Date
02/20/2025
Job Close Date – Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.
03/10/2025
Open Until Filled
No
Quick Link for Direct Access to Posting
https://ecu.peopleadmin.com/postings/84159
Alternate option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.
Nondiscrimination Statement
East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or [email protected].
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Department for People Operations, Success, and Opportunity
If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.
Title: Front Desk Agent
Company: The Residences
Location: Washington, DC
