Overview
Front Desk Agent Jobs in Santa Fe, NM at State of New Mexico
Full Job Description
Salary
$17.80 – $28.48 Hourly
$37,029 – $59,246 Annually
This position is a Pay Band 55
Posting Details
Interviews are anticipated to be conducted within two (2) weeks of the closing date.
Why does the job exist?
The Front Desk Agent position at the New Mexico Department of Transportation (NMDOT) exemplifies the importance of delivering an approachable and polite first impression to visitors, vendors, and customers in person and over the phone. The Front Desk Agent provides administrative support to the Executive Assistant in the Office of the Secretary, in the areas of front desk management, personnel, fiscal, and procurement related duties.
How does it get done?
Key responsibilities of the Front Desk Agent position include, yet are not limited to:
Welcoming office guests and directing them to the person or office they are visiting.
Managing, cleaning and maintaining an organized workspace in the front desk area.
Answering all incoming calls to the General Office and routing accordingly.
Answering guests’ and employees’ questions in person and over the phone.
Performing light administrative duties upon request of the Executive Assistant in the Office of the Secretary, including creating payment vouchers, processing purchase orders, per diem requests, and working in Statewide-Human Resources-Accounting-Reporting (SHARE) Financials system on a regular basis.
A strong focus on providing excellent customer service.
May also handle and route customer complaints and other issues, accordingly.
Who are the customers?
The Front Desk Agent position serves as the first point of contact for all visitors, customers, and vendors for the General Office of NMDOT and provides administrative support to the Executive Assistant in the Office of the Secretary.
Ideal Candidate
The ideal candidate will have preferred experience/education in the following areas:
Excellent customer service skills.
Strong communication skills, both verbally and in writing.
Knowledge and experience with SHARE Financials system.
Financial experience including processing per diems, payment vouchers, and payment processing in SHARE Financials system.
Minimum Qualification
High School diploma or Equivalency and two (2) years of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management and/or contract management. Substitutions Apply. See Substitution Table below.
Substitution Table
These combinations of education and experience qualify you for the position:
Education
Experience
1
High School Diploma or Equivalent
AND
2 years of experience
2
Associate’s degree or higher (Bachelor’s, Master’s)
AND
0 years of experience
Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of “semester hours” in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver’s License. Must possess and maintain a current Defensive Driving Course certificate from the State of New Mexico or must pass…
Title: Front Desk Agent
Company: State of New Mexico
Location: Santa Fe, NM
Category:
