Overview
Front Desk Agent Jobs in Denver – Colorado – USA at Sage Hospitality
Title: Front Desk Agent
Company: Sage Hospitality
Location: Denver – Colorado – USA
Position: Full-Time Front Desk Agent
Why us?:
Job Clse Date:
February 22, 2024
This Courtyard Denver Downtown is a gateway to Denver’s lively downtown scene. Boasting a historic and boutique hotel setting, our hotel is within walking distance of the best attractions in the downtown area. The team at the Courtyard Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Courtyard Marriott and not only have fun where you work but be a part of our unconventional, approachable, down-to-earth team!
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
Job Overview:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities:
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper
cash handling
methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Qualifications:
Education
/Formal Training
High School diploma or equivalent
Experience
Fosse/Marriott experience helpful
Customer Service experience helpful
Knowledge/Skills
Must have
high school graduate level mathematical aptitude, know standard
cash handling
procedures and knowledge of computerized cash register systems.
Must have
past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be
fluent in oral and written English.
Must b…
