Overview
Front Desk Agent – Evening (Weekdays) Jobs in Boston, MA at The Farrington Inn
MUST BE AVAILABLE WEEKENDS, FRIDAY, SATURDAY, AND SUNDAY Shifts from 7a-3p, 10a-6p, 3p-11p are Shifts you must be able to work throughout week.
Being a front desk manager at a hotel involves a multifaceted role that requires a combination of administrative, interpersonal, and managerial skills. Here’s a comprehensive list of requirements for a front desk manager at a hotel:
Experience: Typically, a front desk manager should have prior experience in hotel management or hospitality, preferably in a front desk or guest services role.
Leadership Skills: Ability to lead and manage a team of front desk staff effectively, including hiring, training, scheduling, and performance management.
Customer Service Orientation: Exceptional customer service skills and a commitment to providing guests with a positive experience.
Communication Skills: Strong verbal and written communication skills are essential for interacting with guests, employees, and other departments within the hotel.
Organizational Skills: Ability to multitask, prioritize tasks, and maintain a well-organized front desk area.
Problem-Solving Abilities: Capable of resolving guest complaints or issues promptly and effectively.
Technical Proficiency: Familiarity with hotel management software and reservation systems is important for managing bookings, check-ins, and check-outs.
Team Collaboration: Willingness to collaborate with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations.
Flexibility: Willingness to work flexible hours, including nights, weekends, and holidays, as the hospitality industry operates around the clock.
Attention to Detail: Accuracy in handling guest information, reservations, and payments is crucial to avoid errors and ensure guest satisfaction.
Job Type: Full-time
Pay: $20.00 per hour
Schedule:
Day shift
Evening shift
Morning shift
Night shift
Experience:
Front desk: 2 years (Required)
Work Location: In person
Title: Front Desk Agent – Evening (Weekdays)
Company: The Farrington Inn
Location: Boston, MA
