Overview
Front Desk Agent | Hilton Garden Inn Marlborough FULL TIME Jobs in Marlborough, MA at CSM Lodging Services Incorporated
Full Job Description
. Responsible for cleaning and ensuring the necessary amenities and supplies are in guest rooms
Ensures cart, linen, rooms, and equipment are clean and in working order
Accountable for guest satisfaction as it pertains to housekeeping service at the property
Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest
Works as a team player and actively contributes to the efforts of other departments as necessary
Understands and follows the company guest service recovery program
Understand and follow company lost and found procedures
Ensures a clean and safe work area in compliance with company, brand, local, state and federal regulations
Inspects rooms for maintenance needs and reports any maintenance service issues
Knowledgeable on the safe use of chemicals utilized within the housekeeping department
Follows all company procedures for guest/employee incidents
Knowledgeable of hotel emergency procedures
Produces required volume of work by planning, organizing and prioritizing work duties
Adheres to the company attendance policy, grooming and appearance standards, and general work rules and department procedures
Attends all required department and hotel meetings
Responsible for the proper use of all equipment and supplies
Education: High school diploma or GED preferred
Experience/Knowledge/Skills/Abilities:
Housekeeping/laundry experience preferred
Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
Maintains predictable and reliable attendance
Ability to lift, push and pull up to 50 pounds consistently throughout the shift
Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.
To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.
This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.
CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Title: Front Desk Agent | Hilton Garden Inn Marlborough FULL TIME
Company: CSM Lodging Services Incorporated
Location: Marlborough, MA
Category:
