Overview
Front Desk Assistant Jobs in Columbus, OH at SPECIALIZED SPEECH TECHNOLOGIES, INC.
**Job Overview:**
We are seeking a highly organized and customer-focused Front Desk Receptionist to join our dynamic team. The ideal candidate will be responsible for providing exceptional patient care, managing office operations, and ensuring a seamless experience for patients and staff. Exceptional energy and people skills are a must.
**Duties:**
– Greet patients and visitors in a professional manner, answering questions and addressing concerns.
– Manage patient intake, including checking-in patients, updating medical records, and processing paperwork.
– Utilize office systems to track patient information, appointments, and billing. Knowledge with Jane App software is a plus.
– Verify insurance benefits of prospective patients.
– Operate phone systems, taking and returning calls and text, and answering phone inquiries.
– Maintain accurate and organized files, both electronic and paper-based.
– Communicate effectively with patients, families, and healthcare providers in a bilingual environment, with fluency in Spanish.
– Demonstrate excellent phone etiquette and communication skills.
– Conduct routine reviews of patient records and medical documentation.
– Provide administrative support to ASR Sports Medicine clinic, including scheduling appointments, managing calendars, and performing various administrative tasks.
– Ensure the front desk area is clean, organized, and well-maintained.
**Experience:**
– Previous experience in a healthcare setting or customer-facing role is highly desirable.
– Familiarity with Physical Therapy and Sports Medicine clinical operations and procedures is an asset.
– Ability to work in a fast-paced environment and multitask effectively.
– Strong organizational skills and attention to detail.
– Excellent communication and customer service skills.
– Proficiency in using computer systems and software.
**Skills:**
– Experience in an office environment.
– Proficiency with Google Workspace.
– Excellent customer service skills.
– Knowledge of phone systems and phone etiquette.
– Ability to handle patient files and documentation.
– Fluency in Spanish.
– Strong documentation review skills.
– Familiarity with systems and software.
– Experience working in a sports medical clinic.
Job Types: Full-time, Part-time
Pay: $16.50 – $18.50 per hour
Benefits:
On-site gym
Paid training
Medical Specialty:
Occupational Medicine
Orthopedics
Physical & Rehabilitation Medicine
Sports Medicine
Schedule:
Monday to Friday
Work Location: In person
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Title: Front Desk Assistant
Company: SPECIALIZED SPEECH TECHNOLOGIES, INC.
Location: Columbus, OH
