Overview
Front Desk Associate Jobs in Ocean City, MD at Madison Beach Motel/South Beach Apartments
Full Job Description
Madison Beach Motel is looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, Stay N Touch preferred
Understanding of how travel planning websites operate, such as Booking and Expedia
Customer service attitude
Excellent communication and organizational skills
Job Type: Full-time
Pay: $16.00 – $18.00 per hour
Expected hours: 24 – 40 per week
Benefits:
401(k)
401(k) matching
Schedule:
Day shift
Monday to Friday
Night shift
Weekends as needed
Ability to Relocate:
Ocean City, MD 21842: Relocate before starting work (Required)
Work Location: In person
Title: Front Desk Associate
Company: Madison Beach Motel/South Beach Apartments
Location: Ocean City, MD
Category:
