Overview
Front Desk Associate (7a – 3p Thurs – Mon) Jobs in Flowood, MS at Travelodge Flowood
Full Job Description
Job Summary
We are seeking a detail-oriented and customer-focused Day ShiftFront Desk Associate to join our hospitality team. The shift is Thursday – Monday from 7a – 3p without consideration or exception. The Day ShiftFront Desk Associate plays a crucial role in ensuring the smooth operation of our hotel. This position involves performing front desk duties, managing guest services, and assisting with breakfast. The ideal candidate will possess strong communication skills, a commitment to excellent customer service, and the ability to work independently.
Responsibilities
Welcome guests in a warm and friendly manner.
Ascertains their lodging, purchasing needs.
Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
Knows all essential aspects of our resort or hotel operations.
Registers guests and manages the rooming chart.
Assists with breakfast
Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
Balances cash drawer by counting cash at beginning and end of work shift.
Monitors lobby and check-in activity to determine room flow.
Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Provides pre-arrival support for guests arriving on packages.
Facilitates correspondence with guests.
Acts as the site liaison for the services and sales center.
Works collaboratively with any resort associates and resources.
Experience
Experience in front desk operations within a resort or hotel setting is required.
Strong customer service skills with a focus on guest satisfaction.
Multilingual abilities are highly desirable to cater to diverse clientele.
Excellent communication skills, both verbal and written, are essential for effective interaction with guests and team members.
Job Type: Full-time
Pay: $12.00 – $13.00 per hour
Expected hours: No less than 40 per week
Schedule:
8 hour shift
Every weekend
Holidays
Overnight shift
Work Location: In person
Title: Front Desk Associate (7a – 3p Thurs – Mon)
Company: Travelodge Flowood
Location: Flowood, MS
Category:
