Overview
Front Desk Associate – Amelia Island Jobs in Yulee, FL at Pet Paradise Resort
Full Job Description
Description
Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of ourAmelia Islandresort as aFront Desk Associate.
Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)
PERKS AND BENEFITS:
Opportunity forADVANCEMENT!You will be eligible to apply for:
Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast!
Grooming Academy to become a Groomer!
STRIVE scholarship programs to become a Veterinary Assistant, Technician or Practice Manager
Canine Training Program! Learn to become a dog trainer! (We are currently expanding this service across many of our locations)
Complimentary Pet Day CampBring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off (both full-time and part-time status)
401(k) Savings Plan with Company Match
Health, Dental and Vision Insurance (full-time status)
Employee Assistance Program (EAP) with added mental health benefit, available to all employees
ESSENTIAL FUNCTIONS OF OUR FRONT DESK ASSOCIATE INCLUDE:
This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our ‘guests’) as they enter the resort while smiling and conversing
Organizing and processing check-ins and check-outs
Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
Answering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving manner
Completing cashier and point of sale operations
Communicating and following through with pet parent and resort leadership requests
Maintaining cleanliness of the entranceway and lobby, including the restrooms
Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
Acting as a liaison to veterinary service team; veterinary appointment status and arrivals.
QUALIFICATIONS TO BE A FRONT DESK ASSOCIATE:
One to two years in a customer service role (Customer Service, Call Center, Receptionist)
Detailed, but can work with a sense of urgency while providing exceptional customer service
Cheerful, friendly, and a positive team-oriented attitude
Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
Enjoys problem solving in order to provide our guests and customers with a premier experience
This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
WHAT IT IS LIKE TO WORK HERE
WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and re…
Title: Front Desk Associate – Amelia Island
Company: Pet Paradise Resort
Location: Yulee, FL
Category:
