Overview
Front Desk Associate – Delta Hotels Jobs in Matteson, IL at Delta by Marriott Hotel
Full Job Description
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
Greet guests upon arrival with a warm and welcoming demeanor
Manage the check-in and check-out processes efficiently
Handle guest inquiries and provide information about hotel services, local attractions, and amenities
Process reservations, cancellations, and modifications accurately
Maintain accurate records of guest information and transactions using hotel management software
Conduct night audits as required to ensure financial accuracy
Address guest complaints or concerns promptly and professionally
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
Utilize phone systems effectively for communication with guests and staff
Assist in promoting hotel services and upselling where appropriate
Experience
Previous experience in hotel or resort front desk operations is preferred
Familiarity with guest services and guest relations best practices
Multilingual or bilingual skills are a plus, enhancing communication with diverse guests
Knowledge of hotel management systems is advantageous
Strong organizational skills and attention to detail are essential for success in this role
Ability to work flexible hours, including nights, weekends, and holidays as needed
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while advancing your career in hospitality!
Interested candidates may send their resumes directly to: [email protected]
Job Type: Full-time
Pay: $18.00 – $19.00 per hour
Expected hours: 40 per week
Benefits:
Employee discount
Paid time off
Schedule:
8 hour shift
Day shift
Holidays
Morning shift
Weekends as needed
Work Location: In person
Title: Front Desk Associate – Delta Hotels
Company: Delta by Marriott Hotel
Location: Matteson, IL
Category:
