Overview
Front Desk Concierge Jobs in Charleston, SC at Kings Courtyard Inn
Position: Front Desk Attendant/Night Auditor (Overnight Shift)
Location: Sierra Sky Ranch
Reports to: General Manager
Job Summary:
As a Front Desk Attendant and Night Auditor, you’ll be at the forefront of guest interactions for our hotel, responsible for providing exceptional service while performing various front office operations. Your role involves assisting guests during check-in and check-out, addressing inquiries, and ensuring a positive experience throughout their stay.
Responsibilities:
Warmly greet and assist guests upon their arrival, managing both check-in and check-out procedures with a friendly demeanor.
Promptly and courteously respond to guest concerns, requests, and inquiries, demonstrating a commitment to excellent customer service.
Maintain a thorough knowledge of hotel services, local attractions, and events, providing valuable assistance to guests seeking information.
Efficiently handle reservations, ensuring accuracy and precision in the booking process.
Operate the phone with adherence to telephone etiquette standards, addressing incoming calls professionally and efficiently.
Keep the lobby and guest areas clean and organized, contributing to a welcoming and comfortable environment.
Assist with wake-up calls and handle guest mail/messages, offering additional support to enhance the guest experience.
Monitor room availability and facilitate room assignments, optimizing guest satisfaction through efficient accommodation management.
Handle cash transactions meticulously, maintaining accurate financial records in alignment with established protocols.
Ensure strict compliance with safety and security protocols, prioritizing the well-being of guests and staff.
Collaborate seamlessly with other departments to address guest needs effectively, fostering a cohesive and guest-centric hotel experience.
Requirements:
· Prior experience in customer service or hospitality is preferred
· Proficiency in basic computer systems and office software
· Excellent communication and interpersonal skills
· Ability to multitask and work effectively in a dynamic environment.
· Flexibility to work varying schedules, including weekends and holidays
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position.
Job Type: Part-time
Pay: $16.75 – $17.50 per hour
Expected hours: 7.5 – 30 per week
Benefits:
Free parking
Schedule:
8 hour shift
Holidays
Night shift
Overnight shift
Ability to Commute:
Oakhurst, CA 93644 (Required)
Ability to Relocate:
Oakhurst, CA 93644: Relocate before starting work (Required)
Work Location: In person
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Title: Front Desk Concierge
Company: Kings Courtyard Inn
Location: Charleston, SC
