Overview
Front Desk Customer Engagement Specialist/PT Bernard Horwich Jobs in Chicago – Illinois – USA at JCC
Position: Front Desk Customer Engagement Specialist (PT) – Chicago / Bernard Horwich JCC
The occasional Front Desk Engagement Specialist (part time) is responsible for providing excellent customer service to the patrons of the Bernard Horwich JCC. As the initial point of contact, the Front Desk Engagement Specialist is a welcoming presence at the front desk, team player and problem solver with a “can-do” attitude that always maintains a positive image of the agency.
This position is an as-needed position that assists with large events and fills in for pre-planned vacation requests.
Key areas of responsibility :
Customer Engagement
Own “One J” message, agency mission and integrates these into their daily interactions with the community members we serve.
Work closely with the Manager, Bernard Horwich to create and maintain a warm, welcoming ambiance in common areas, ensuring appearance and upkeep of the space; possess a driving passion for creating a positive experience.
Greet every person who enters the building; foster positive relationships.
Act as a concierge for staff and guests; remain up to date on JCC website; proactively stay informed of all offerings at your location and agency initiatives; up and cross-sell, guide members in program offerings; field JCC Fitness membership inquiries and related services; conduct fitness membership tours as needed.
Direct members and staff to activities throughout the facility. Support world class service model by actively engaging with customers; take ownership of every situation through resolution. Delegate tasks to co-workers to ensure timely completion, if appropriate. Follow up to ensure customer need has been satisfied (as appropriate.)Administration & Operations
Maintain a smooth and efficiently run main desk; answer and transfer all calls in a timely manner; use operating systems to prepare for members and visitors arrival following all check-in and safety procedures.
Process registrations and payments; receive cash, check, and credit card transactions; process end of day paperwork per
cash handling
and operating standards.
Provide administrative support to Bernard Horwich JCC as needed. Be proactive in seeking out daily, weekly, and monthly projects to support programs and services as assigned by Manager.
Maintain updated door access for participants through the JCC operating system; ensure all staff and participants show proper photo identification/badge validating
purpose
for being on site and/or in the building.
Days/
Hours:
Variable dependent on need
Compensation:
Hourly
Requirements:
High school diploma required;
Associates or Bachelors degree preferred.
Previous administrative support experience in a highly customer
service-oriented
environment preferred.
Previous experience in a sales role and/or busy front office operations helpful.
Intermediate proficiency in Microsoft Word, Excel, Salesforce, or similar CRM databases with the ability to learn other systems as required;
paid training
provided.
Good organizational and
multitasking
abilities; detail orientation a must.
Ability to
work independently and with initiative, planning, organization, and fol…
Title: Front Desk Customer Engagement Specialist/PT Bernard Horwich
Company: JCC
Location: Chicago – Illinois – USA
Category: Administrative/Clerical
