Overview
Front Desk/Customer Service Representative Jobs in Glendale, AZ at Grads Photography
Job Description
JOB DESCRIPTION
Front Desk Receptionist
Director of Office Administration
Full Time
GENERAL DESCRIPTION
A Front Desk Admin maintains incoming calls and emails to ensure clients requests are completed in a quick and efficient manner. As well as assisting with the overall cleanliness and organization of the office.
RESPONSIBILITIES AND DUTIES
Screen incoming calls to verify if the call is for front desk or another department
Take in information from calls and translate it accurately into a que or transfer accordingly
Communicate with all departments to ensure calls are routed to the correct person
Maintain cleanliness of the breakroom
Ensure snacks and office supplies are stocked
Maintain reservations email and put in ques accordingly
SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Proven working experience in relevant field
Ability to work independently and remain motivated
Helpful with customer service orientation
Prioritization and time management skills
Professionalism along with speed and attention to detail
Efficient in a fast-paced environment
Excellent communication skills
Strong multi-tasking skills
COMPENSATION AND BENEFITS (AFTER 90 DAYS)
Dental Insurance
Health insurance
Vision insurance
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Application Question(s):
How do you ensure clear and professional communication in person and over the phone?
Have you used a multi-line phone system or scheduling software before?
How do you maintain a positive attitude during high-pressure situations?
How comfortable are you handling a high volume of phone calls?
Can you share an example of how you managed call traffic during a busy period?
Have you worked in the hotel or hospitality industry before?
If so, what were your primary responsibilities, and how did you contribute to guest satisfaction?
Experience:
Front Desk Receptionist : 3 years (Required)
Work Location: In person
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Title: Front Desk/Customer Service Representative
Company: Grads Photography
Location: Glendale, AZ
