Overview
Front Desk Director Jobs in Alpharetta – Georgia – USA at Sport & Health
** Front Desk Director**
** Job Category****:
** Front Desk
** Requisition Number****:
** ATLFR
014530 Showing 1 location
** Job Details**
** Description**
** Summary Objective:**
Create a welcoming environment for all members by leading a team of Front Desk Attendants who exceed service expectations.
*
*Essential Functions:
**
* Deliver the Ultimate Fitness Experience to every member, every time
* Supervise and provide a motivating environment for team to achieve or exceed all team and individual service goals
* Hire, coach, counsel, and recommend dismissals of front desk staff
* Implement all Front Desk standard operating procedures
* Achieve monthly revenue and operating income goals
** Job Responsibilities**
* Maintain front desk schedules according to necessary coverage and budget
* Coordinate a system for staff scheduling and substitutes during illness or time off
* Train all new hires thoroughly and complete a training log with all employees
* Implement on-going training for all desk staff
* Maintain an accurate staff phone list and distribute to all staff and management
* Maintain ongoing positivecommunicationthrough quarterly front desk staff meetings and meet individually as needed
* Distribute approved weekly memos to front desk staff on current club activities
* Create team culture with monthly themes for staff that go above and beyond. Always make team feel important and needed
* Implement employee handbook and ensures all staff is held accountable for following all policies and procedures.
* Hold staff accountable for their key results and checklists.
* Regularly evaluate employee performance. (semi-annually)
* Exhibit excellent customer service greets members, guests, and staff with a smile and exemplary service.
* Perform and is responsible for all duties required by front desk team members.
* Implement emergency action procedures and maintains necessary supplies and kits
* Ensure Incident Log is organized and current Act as Manager On Duty when required
* Understand and follow employee standards of conduct and ethics
* Understand and uphold club building, facilities, service, program, and emergency procedures
* Assume other duties as assigned
* Work early morning, evening, and weekend hours as necessary
** Required Knowledge, Skills & Abilities:**
* Excellent verbal and nonverbalcommunication skills
* Excellent listening skills
* Ability to motivate and nurture others
*Strong work ethicthat includes punctuality, organization, andattention to detail
* Ability to maintain a friendly, enthusiastic, andpositive attitude
* Outwardly facing professional appearance
* Confidence and desire to create new relationships quickly
* Ability to quickly acquire and apply new knowledge and skills
* Ability to lead and manage a team
* Basic computer skills (MS Office, email, MS Windows)
* Understanding of basic cash-handling procedures
* Ability to create financial projections for programs and activities detailing income and expenses
** Required Experience,Education&
Certifications:
**
* High school diploma or GED required
* Current CPR/AED certification required
* Management experience preferred
** Physical Activities,
Physical Requirements, Visual Acuity, &
Working Conditions:
**
Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable acc…
Title: Front Desk Director
Company: Sport & Health
Location: Alpharetta – Georgia – USA
Category: Administrative/Clerical
