Overview
Front Desk & Executive Assistant Jobs in Alexandria, VA at Century 21 Accent Homes
Title: Front Desk & Executive Assistant
Company: Century 21 Accent Homes
Location: Alexandria, VA
Accent Homes Inc Alexandria, VA Full-time In office
About Accent Homes
Accent Homes is a 50+ year, family-owned property management firm in Northern Virginia that treats rentals over $2,000/month like investments, so owners grow their wealth without getting dragged into daily management.
We manage with a business mindset: clear math, strong communication, and serious owner protection (21 day lease guarantee, tenant replacement, rent protection, damage and eviction coverage).
Our long-term target: 4,000 doors under management and a $150M syndicated portfolio. This role keeps the office and leadership organized so we can get there.
The Role
As our Front Desk & Executive Assistant, you are the first face and voice of Accent Homes and the person who keeps our broker and office organized.
You Will
- Run the front desk: phones, visitors, mail, keys, basic office coordination
- Support owners, tenants, and vendors with clear, timely communication
- Keep the broker's calendar, inbox, and follow-ups organized and moving
You're not "just a receptionist." You are the hub that keeps owners, team members, and leadership on track.
Compensation & Benefits
- Salary: $48,000 – $52,000 per year, depending on experience
- Performance Bonus: Up to $2,000 – $3,000 per year based on clear metrics
- Benefits:
- Employer-supported medical, dental, and vision coverage
- 401(k) with company match after your ramp period
- Monthly JOONstyle wellness & learning stipend
- Paid time off and company holidays
What You'll Do
Front Desk & Office Support
- Answer and route incoming calls; greet visitors, vendors, and delivery drivers
- Manage mail, packages, keys, and general office organization
- Confirm next day appointments (owners, tenants, vendors, inspectors)
- Keep the lobby and front desk area looking professional
Owner / Tenant / Vendor Support
- Send and respond to basic emails using company templates
- Help prepare and send management agreements, renewal packets, and notices
- Log calls and notes into our systems (Follow Up Boss, LeadSimple, Rent Manager)
- Make sure documents are complete, signed, and filed correctly
Executive Assistant to Broker
- Manage the broker's calendar: schedule, reschedule, and protect focus time
- Prepare simple summaries and reminders for upcoming meetings
- Track follow ups and "open loops" so nothing falls through the cracks
- Help with light personal admin related to the business (travel, meetings, etc.)
Systems & Reporting
- Keep contact information and stages updated in our CRMs
- Run simple weekly reports (calls, voicemails, appointments, basic metrics)
- Help improve checklists and templates as you see patterns
What Success Looks Like
After Ramp, Success Looks Like
- 95%+ of calls answered live during business hours
- Voicemails and front desk messages returned within the same business day
- No owner/tenant/vendor email sitting unanswered for more than 24 hours
- Broker's calendar is accurate 2+ weeks out with no missed commitments
- Documents are errorfree, signed, and filed the same day they're completed
Who You Are
- 1-3+ years in an administrative, receptionist, office coordinator, or assistant role
- Comfortable on the phone, in person, and over email
- Highly organized; you like checklists, calendars, and finishing tasks
- Confident with computers (email, calendars, basic spreadsheets; we'll train on our software)
- Based in Northern Virginia and able to work onsite in Alexandria fulltime
How We Operate
Our Core Values
- Driven – You move fast and push through challenges.
- Coachable – You seek feedback and apply it.
- Innovative – You look for better ways to support the team and owners.
- Loyal – You take care of our owners, partners, and team.
- Do the Right Thing – You align with client goals and own the experience.
If you want to be the organized heartbeat of a growing property management company and help us deliver a "zero hassle" experience for NOVA owners, apply.
