Overview
Front Desk Hampton Inn & Suites Seattle Jobs in Seattle, WA at Puget Sound Hospitality
Full Job Description
Our company
The Hampton Inn & Suites Seattle Downtown is looking for a full time Front desk agent to join our team. We are managed by Puget Sound Hospitality which owns and operates 5 hotels in the Puget sound area.
Mission Statement
It is our passion and responsibility to provide unmatched service to our guests and create opportunities for our associates. We aim to achieve success for our owners by being innovative and constantly evolving, exceeding the expectations of our associates and guests, and creating an environment of Inspired Connections.
Advancement Opportunities
We strongly believe in career advancement opportunities across our properties and work with managers to identify and train individuals who are interested in learning and growing within our organization.
The details
Salary:$21.68 per hour
Location:700 5th Avenue North, Seattle, WA 98109.
Commute/Transportation:We are located close to the city center and near several bus routes. We offer a discounted annual ORCA pass. If you prefer to drive, we offer free parking to all of our employees in our underground garage.
Benefits:Our benefits package is available to full time employees after they complete 60 days of employment. This package includes medical, dental, vision, life, and AD&D. We also have 6 paid holidays.
PTO is accrued at 0.0538 hours per hour starting on day 1 of employment.
We partner with Colonial life to offer supplemental insurance options such as accident, short term disability, and whole life during our annual enrollment.
We have a 401(K) retirement plan available to all employees who are 21+ and have been employed for 6 months.
We offer Hilton employee room rates as well as Hilton family room rates that can be used based on availability at any Hilton location worldwide.
Work shifts:The hotel is a 24/7 operation so there are many shifts available to work that can align with your personal life.
Job Responsibilities
The daily job duties
Process all guest check-ins and check-outs
Process all payments
Answer telephones in a timely manner using the appropriate greeting and directing calls to the appropriate department
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors
Supply guests with information regarding property, local area, and supply directions as needed
Run daily reports and identify any special requests. Pass on any information to appropriate departments
Complete designated cashier and closing reports in the computer system.
Count bank at the beginning and end of each shift and follow drop procedures
Immediately resolve any guest problems to their satisfaction
Report any issues to appropriate departments and follow-up
Required Skills and Qualifications
The Requirements
Follow all company safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect our company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
…
Title: Front Desk Hampton Inn & Suites Seattle
Company: Puget Sound Hospitality
Location: Seattle, WA
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