Overview
Front Desk Host Jobs in Charleston, SC at The Dewberry Charleston
Full Job Description
Are you a highly motivated individual with refined professionalism and strong attention to detail?We want YOU to experience Southern Reimagined at The Dewberry Hotel, located in the heart of downtown Charleston.
Who We Are:
We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.
About The Dewberry:
As a 2022 Condé Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 154 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, and treatments at our urban oasis, The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.
BENEFITS OF JOINING THE DEWBERRY TEAM:
Competitive Pay
Advancement & Growth Opportunities
Full-Time and Part-Time Positions
Flexible Paid Time Off
401K with Company Match
Education Reimbursement
Free Downtown Parking
Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates
PRIMARY FUNCTION:Front Desk Host
DEPARTMENT:Front Office
REPORTS TO:Front Office Manager
SUMMARY:
The Front Desk host oversees each hotel guest’s arrival and departure, assisting with all inquiries and requests, and managing the accuracy of guest folios. This role contributes to the hotel’s operation by assisting in the execution of an unforgettable experience for each guest through sincere, anticipatory, and authentic service.
ESSENTIAL FUNCTIONS:
Major areas of responsibility include, but are not limited to:
Provide each guest with a warm and enthusiastic welcome, while always applying the 15-5 rule.
Consistently exhibiting a positive tone of voice, good service posture, and a friendly smile.
Perform check-ins and check-outs, ensuring the highest level of service and complying with Leading Quality Assurance standards.
Manage the Room Key system.
Promote the hotel and utilize upsell techniques whenever possible to maximize room revenue.
Maintain a thorough knowledge of all special promotions and room packages.
Post and file all charges to guest folios.
Manage available room inventory and systematically block the house for arrivals.
Coordinate room status updates by notifying Housekeeping of all check-outs, late check-outs, early check-ins, and special requests.
Review guest charges and account balances in order to anticipate gue…
Title: Front Desk Host
Company: The Dewberry Charleston
Location: Charleston, SC
Category:
