Overview
Front Desk Manager Jobs in Cupertino, CA at Shashi Group, LLC
Full Job Description
Perks
Full Time | Medical/Dental/Vision Benefits | Paid Time Off | Sick Time | Marriott Brand Travel Discounts
Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. With 5 distinctive properties, both branded and boutique, Shashi is well situated in the Silicon Valley market. At Shashi Group, we’re culture focused. We believe in empowering each team member to continue to grow and learn to set and achieve new goals. We operate on a simple but essential belief: when you succeed, we thrive.
At Shashi Group we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with us.
Shashi Groupis currently looking for aFront DeskManagerto join our team. As an Front Desk Manager, you’ll be responsible for providing the highest level of service possible in an efficient, courteous, and professional manner. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
RESPONSIBILITIES
Ensures all guests are welcomed and served in an efficient and courteous manner executing all brand standards during the process
Assures required Front Desk supplies are readily available to best serve the guest
Acts as the first management line of contact for all guest complaints or issues
Ensures all Front Office quality standards are complied with and that policies and procedures are consistently applied
Assures all financial transactions are completed properly and within the established guidelines of the property
Responsible for the preparation, upkeep and management of sales throughout the day and at night.
Coordinates hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction
“Owning” the desk and desk operations they strive to exceed guest expectations at every opportunity
Motivates and leads the Front Desk Team
Acts as Manager on Duty and supervises operations
Assists with coverage as needed in all areas of responsibility
Completes other duties as assigned
REQUIREMENTS
High school diploma (Post-secondary degree or certification in Hospitality Management preferred)
Proficiency in Microsoft Office applications
Previous supervisory experience preferred
Experience using hotel reservation system such as LightSpeed is a plus
Organization skills and attention to detail
Friendly and customer service oriented
Good interpersonal and problem solving skills
Ability to work weekends & Holidays is required
1st, 2nd, 3rd shift flexibility is preferred
Shashi Group is an inclusive environment. We are an equal opportunity employer and will select a candidate based on job-related qualifications without regard to race, color, creed, national origin, ancestry, citizenship status, sex, gender (including gender identity and gender expression), marital status, sexual orientation, pregnancy, age, religion, medical condition (including…
Title: Front Desk Manager
Company: Shashi Group, LLC
Location: Cupertino, CA
Category:
