Overview
Front Desk Manager Jobs in Anchorage, AK at Alyeska Resort
Full Job Description
Front Desk Manager
As theFront Desk Managerat Alyeska Resort, you will lead and oversee the Front Desk, Night Audit, and Concierge, ensuring exceptional guest service. Your role involves maintaining professionalism, organizational excellence, and influential leadership, emphasizing interpersonal skills, technical knowledge, and strategic thinking.
Position Responsibilities
Supervise Front Desk Team and oversee scheduling and training Front Operations staff with supervisors, emphasizing guest relations skills to ensure exceptional service delivery.
Establish and enforce compliance with Standard Operating Procedures (SOPs) and departmental policies while liaising with other managers as necessary to maintain consistency.
Responsively address guest inquiries and complaints, including weekly survey comments, providing accurate information and maintaining a positive attitude to enhance guest satisfaction. Resolve guest issues professionally and tactfully.
Oversee the daily registration and checkout process, ensuring efficiency and accuracy.
Support Front Desk Supervisors in handling VIP and special reservations, ensuring guests are checked in, greeted appropriately, and checked out seamlessly.
Provide feedback and evaluate progress of Front Desk, Night Audit & Concierge team members
Collaborate with the Front Desk Supervisors and Guest Experience Manager to deliver VIP experiences and promptly respond to guest requests.
Make room selections based on guest preferences and needs, following instructions provided by the Director of Rooms.
Supervise cash handling procedures, working closely with the accounting department to ensure adherence to financial policies.
Instruct Front Desk staff on the Emergency Procedures Manual, prioritize guest safety, and coordinate with Security and other relevant departments to manage emergency situations effectively. Maintain the emergency procedures manual.
Monitor and ensure that Resort job standards are met and that special programs are successfully implemented.
Oversee the onboarding and performance of new Guest Services vendors while maintaining relationships with existing ones.
Collect and manage all data related to covered gratuities, preparing information and reports for Accounts Receivable (A/R) and Payroll departments.
Execute the vision and directives set by the Director of Rooms, communicating this direction to Front Operations staff, including Night Audit, Bell Desk, Guest Services, Recreation, and Reservations teams. Provide assistance in these areas as needed.
Develop a comprehensive understanding of the Girdwood Valley and Resort activities to better assist guests and staff.
Handle administrative paperwork, process timecards, and manage labor and staffing costs efficiently.
Other duties as assigned.
Essential Skills and Experience
Previous Front Office experience in Full Service Hotels, or comparable Hospitality Operations experience required.
Minimum 2 years of hotel experience
Supervisory experience a must
Ability to manage tasks independently with attention to detail and focus on customer service
Ability to take initiative and solve problems
Leadership with the ability to remain calm under pressure.
Strong interpersonal skills and ability to build and maintain relationships with Reservations, People and Culture, Sales, Accounting, Event Management and Front Desk teams to ensure smooth operation of the department
Understanding of…
Title: Front Desk Manager
Company: Alyeska Resort
Location: Anchorage, AK
Category:
