Overview
Front Desk Reception/ Business Office Support Jobs in Bakersfield, CA at Bakersfield Specialists Surgical Center
Full Job Description
Overview:
The receptionist’s primary function is to greet patients upon arrival at the facility, obtain appropriate demographic and insurance information, and prepare the patient and corresponding medical records for receipt to the pre-operative area.
Position Scope:
This position’s responsibilities mainly involve obtaining accurate information from the patient or family member for use throughout the surgical, insurance, and Medical Records process. The Receptionist must be able to answer the telephone and make the patient and family members feel comfortable during their stay. The position is under the overall supervision of the Administrator.
Position Functions:
1. Communication: effectively communicates with the patients, family members, physicians’ offices, physicians, facility’s Director of Clinical Operations, Administrator, Nursing Staff, and other business office staff.
2. Computer Skills: must utilize computer skills to access medical and office software programs and Internet-based systems;
3. General Office Skills: excellent organizational skills, moderate typing skills, general office skills such as telephone, filing, fax, and copier skills; must be able to use mathematical skills to prepare a bank deposit each day;
Position Activities:
Working within the scope of a Front Desk Receptionist, assist all members of the clinical team as requested
Demonstrates knowledge of medical and surgical terminology and procedures; ability to organize information
Accurately obtains all patient demographic, insurance and HIPAA information
Monitors the arrival of patients and communicates any cancellations, delays, or other problems to the facility’s Management Team and Anesthesia Department as they arise
Collects co-pay and deductible payments from patients on date of service; issues receipts accordingly
Collects routine payments from walk-in patients; issues receipts accordingly
Prepares bank deposit daily for funds received at the Front Desk; reconciles to Over-the-Counter Log and receipt book and forwards to the Insurance Coordinator.
Notifies patients of any changes in arrival time should surgery times change due to delays, cancellations, etc.
Notifies appropriate facility management, staff members, and Anesthesia Department of any unusual circumstances regarding current day’s schedule;
Answers telephone and directs calls to appropriate area within the facility;
Assists physicians by escorting family members to a conference room for post-operative update, as needed;
Performs other duties as needed to ensure the safety and comfort of all customers as well as the efficient operation of the facility;
Be central contact for 3rd party billing/collections company and assist in data entry, data collection, and reporting;
Orders physician and staff lunches as requested by Administrator;
Conducts follow-up phone calls with patients post-procedure, as needed;
Assists the Administrator with various projects as needed;
Notifies the Administrator of repairs/maintenance needed to ensure the safety and comfort of patients and staff;
Education and Experience:
Must have a high school education or equivalent and at least two years of experience in the medical records field, preferably with insurance knowledge. Typing Certificate 35 WPM
Physical Requirements:
Must be able to sit for long periods; must have adequate dexterity for computer keyboarding and adequate vision and hear…
Title: Front Desk Reception/ Business Office Support
Company: Bakersfield Specialists Surgical Center
Location: Bakersfield, CA
Category:
