Overview
Front Desk Receptionist Jobs in Waukee, IA at Infinity Neuromotor Development Center
Metro Heating & Cooling, LLC
1220 Cope Avenue East
Maplewood MN 55109
651-294-7798 [email protected]
Customer Service Representative and Office Administrator
Would you enjoy working for an industry leading HVAC company?
Join our tight-nit team at Metro Heating & Cooling and help us provide quality products at fair prices and beat the competition every day!
Metro Heating & Cooling is a group of 50 genuinely good people; we take our work seriously and treat our customers with honesty and integrity. As a result, our customers love us, refer us to their friends and family, and our business continues to grow and grow! Metro Heating & Cooling is a family-owned business that leads with honesty and integrity, making it a great place to work! Once our employees join our team, they choose to stay, and you will too!
We are looking for a highly motivated person to help support our office team and technicians.
Duties and Responsibilities (includes but not limited to):
· Respond to customer inquiries via phone, email, or chat; educate customers on services, book appointments, and ensure clear communication
· Maintain strong customer relationships by addressing questions, providing repair estimates, and coordinating follow-up visits
· Use CRM and dispatching software to manage schedules, service records, orders, warranties, and rebates
· Order parts accurately and promptly based on technician notes; support field staff with job logistics and return scheduling
· Perform general office and administrative duties including document management, word processing, filing, and greeting visitors
· Generate and pursue sales leads through customer interactions and outbound calls
· Support management with special projects, process improvements, and operational initiatives
· Ensure a consistently high standard of professionalism and customer service across all touchpoints
· Other duties as assigned by management
Skills and Qualifications
· Must demonstrate sound judgment and the ability to make practical decisions independently
· Proven ability to produce high-quality, accurate work with strong attention to detail
· Strong computer literacy, including Microsoft Office and CRM systems; confident in data entry, online research, and digital communication tools
· Excellent verbal and written communication skills with a professional demeanor under pressure
· Exceptional customer service skills and a commitment to representing company values
· Reliable, consistent, and able to work independently while managing multiple tasks in a fast-paced environment
· Willingness to ask questions, learn the HVAC industry, and grow within the role (industry experience is a plus but not required)
· Willing and able to work occasional long days and participate in an 8-week on-call rotation
· A strong sense of ownership, accountability, and a desire to grow and learn
· Service Titan experience is a plus but not required
· High school diploma and office experience required
Metro Heating & Cooling is proud of its benefit package
· 401K company match after 6 months of employment
· Health care available 1st of the month following 60 days
o Health insurance for employee and family
o Dental
o Vision
o Short Term disability
o Long Term Disability
o Life insurance
o Flex spending account, or health savings account
· Year-round stability
· Paid Holidays
· Generous 2+ weeks PTO per year
· Growth opportunities
· Weekly pay
· Generous compensation
· Annual Review
· Employee discount
*Pay is based on experience and qualifications
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance
Schedule:
8 hour shift
Monday to Friday
On call
Experience:
Customer Service: 1 year (Required)
Ability to Commute:
Maplewood, MN 55109 (Required)
Work Location: In person
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Title: Front Desk Receptionist
Company: Infinity Neuromotor Development Center
Location: Waukee, IA
