Overview
Front Desk Receptionist Jobs in Conover, NC at UTILI-SERVE, LLC
Full Job Description
Job Summary:As a Front Desk Receptionist, you will be the first point of contact for visitors and clients, providing exceptional customer service and administrative support. Your role is essential in creating a positive first impression and ensuring the smooth operation of the front desk area.
Responsibilities:
Greeting and Welcoming Visitors:
Welcome visitors, clients, and guests in a courteous and professional manner.
Provide directions and assistance to visitors as needed.
Answering and Directing Calls:
Answer incoming phone calls promptly and courteously.
Transfer calls to appropriate staff members or departments.
Take and relay messages accurately and efficiently.
Managing Reception Area:
Maintain a clean, organized, and professional reception area.
Ensure that reading materials and promotional materials are stocked and neatly displayed.
Scheduling and Appointment Management:
Schedule appointments and maintain calendars for staff members.
Coordinate meeting room bookings and arrange for necessary equipment or amenities.
Administrative Support:
Assist with various administrative tasks, such as data entry, filing, scanning, and photocopying.
Handle incoming and outgoing mail and packages.
Customer Service:
Provide excellent customer service to clients, visitors, and staff members.
Address inquiries and provide accurate information about the organization’s products, services, and policies.
Security and Access Control:
Monitor and control access to the premises, ensuring that only authorized individuals enter the facility.
Issue visitor badges and maintain visitor logs as necessary.
Handling Inquiries and Requests:
Respond to inquiries via phone, email, or in-person promptly and professionally.
Redirect inquiries to appropriate personnel when necessary.
Qualifications:
Communication Skills:
Excellent verbal and written communication skills.
Professional phone etiquette and interpersonal skills.
Customer Service Orientation:
Friendly, approachable, and customer-focused demeanor.
Ability to handle inquiries and requests with tact and diplomacy.
Organizational Skills:
Strong organizational and multitasking abilities.
Attention to detail and accuracy in handling administrative tasks.
Technical Proficiency:
Proficiency in using office equipment, including multi-line phone systems, printers, and photocopiers.
Basic proficiency in computer applications such as MS Office (Word, Excel, Outlook).
Reliability:
Dependable, punctual, and able to maintain confidentiality.
Ability to work independently with minimal supervision.
Professionalism:
Professional appearance and demeanor at all times.
Ability to maintain composure and handle stressful situations calmly and efficiently.
Title: Front Desk Receptionist
Company: UTILI-SERVE, LLC
Location: Conover, NC
Category:
