Front Desk Receptionist and Customer Service Representative Jobs in Chantilly, VA at Dog’s Downtown

Full Job Description

Dog’s Downtown is a full-service Pet, Therapy Dog and Service Dog Training, boarding, and daycare facility located in Chantilly, VA.

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

For the right candidate, this position will include the development and management of social media content.


Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers


Dog Loving/ Knowledgeable

Ability to multi-task, prioritize, and manage time effectively

Ability to handle, interact with and check in Dog guests

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

College Degree or extensive experience in the field

Job Type: Full-time

Pay: $20.00 – $25.00 per hour



Paid time off


8 hour shift

Day shift

Monday to Friday

Morning shift


High school or equivalent (Required)

Work Location: In person

Title: Front Desk Receptionist and Customer Service Representative

Company: Dog’s Downtown

Location: Chantilly, VA



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