Overview
Front Desk Receptionist (Clerk 2) Jobs in Glace Bay, Nova Scotia, Canada at Government of Nova Scotia
Title: Front Desk Receptionist (Clerk 2)
Company: Government of Nova Scotia
Location: Glace Bay, Nova Scotia, Canada
Competition # :43438
Department:Community Services
Location:GLACE BAY
Type of Employment:Permanent
Union Status:NSGEU – NSPG
Closing Date:11-Jul-24 (Applications are accepted until 11:59 PM Atlantic Time)
Designation StatusAbout UsAt the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family well-being (CFW), Employment Support Services (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program (DSP).
Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of support and staff, to achieve desired and shared outcomes for all.
About Our OpportunityAs the Receptionist, you are the first point of contact for clients, service providers and the general public, requiring excellent customer service skills. You will use various computer software systems and be responsible for assisting in the delivery of programs by providing a range of general inquiry/ administrative support services.
This position involves direct client service and working in partnership with Social Workers and Caseworkers for the effective and efficient delivery of services.
Primary AccountabilitiesWe count on your expertise and excellent customer service to provide various administrative support, including, but not limited to:
Interacting with clients, service providers and staff in person or by phone
Recording and relaying accurate information to appropriate staff
Answering inquiries, assessing urgency of requests and determining the best course of action
Filing and coordinating daily incoming and outgoing correspondence
Maintaining a filing system in accordance with government records management policy
Qualifications And Experience
You will have at least three (3) years of experience in an administrative support/ reception role.
You have demonstrated excellent customer service skills and a proven ability to effectively assist and communicate both in person and by phone. You work well under pressure and independently in a fast-paced environment. You have accurate keyboarding skills along with a working knowledge of various software programs and databases to deliver effective administrative support.
Though not required, it is considered an asset if you:
have completed a business course
are knowledgable of services and programs offered by the Department and other community agencies
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Equivalency
Skills
This is an excellent career opportunity for many. We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include, but are not limited to:
A completed 2-year diploma and one (1) year of experience
A completed 1-year diploma and two (2) years of experience
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status and union agreement, the Government of Nova…
