Overview
Front Desk Representative Jobs in Philadelphia, PA at Refocus Eye Health
Full Job Description
Your primary job duties will include, but not limited to, scheduling appointments, greeting and checking in patients in a courteous manner, answering all patient inquires, taking phone calls, maintaining and updating patient files, checking referrals as well as insurance eligibility. Your top priority will be to ensure a smooth workflow so that our patients receive the best possible care. Our Front Desk Receptionist should be efficient and well-spoken with experience running a medical office. If you are customer service oriented, computer-savvy and can multitask, we’d like to meet you!
Essential Responsibilities:
Answer phones
Check messages
Patient check-in/check-out.
Verify all patient information
Collect and record co-pays
Insurance Eligibility
Monitoring provider schedules to ensure accuracy.
Handling patient complaints, escalating to Office Manager as appropriate.
Ensure end of day tasks are completed (Batch and balance daily finance reports)
Rescheduling/Scheduling patients, calling patients on wait list/recall list.
Confirm patient appointments
Prepare fee slips and charts for next day appointments
Retrieve previous notes from Referring doctor for new patients
Take problem calls, fill out appropriate paperwork for calls to be triaged
Maintain excellent communication and effective working relationships with patients, providers, clinical and administrative teams, leadership, insurance companies, the public and the medical community to facilitate high patient quality care.
Qualifications & Requirements
Reliable
Ability to work well with others
Excellent communication skills
Data entry and typing skills
Ability to work in a fast-paced environment
Excellent customer service skills
Proven experience as a medical secretary or similar administrative position
Knowledge of medical terminology, regulations and medical office procedures
Preferred:
Prior ophthalmology experience
EMR experience
Job Type: Part-time
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Education: HS Diploma / GED
Job Type: Part-time
Salary: $16.90 – $20.35 per hour
Schedule:
8-hour shift
Work Location: In person
Title: Front Desk Representative
Company: Refocus Eye Health
Location: Philadelphia, PA
Category:
