Overview
Front Desk/Reservations Agent Jobs in Vail, CO at The Antlers at Vail
Full Job Description
Front Desk & Reservations Agent
Job Type– $20-$22 Hourly plus Commissions, Full Time Year Round, Housing Available
Location– Vail, CO
Reports to– Front Desk Manager
About The Antlers at Vail
Founded in 1972, The Antlers at Vail is among the top hotels in the Vail community with an outstanding reputation for genuine hospitality and customer service. Located in the heart of the Lionshead Village roughly 150 yards from the Eagle Bahn Gondola, guests enjoy easy access to year-round activities and a bounty of dining and shopping opportunities within the village.
About the Position
Our Front Desk & Reservations Agents are the face of the Antlers. You are first welcoming face our guests see upon arrival and the last one they see at departure, available to help with anything and everything in between. This is a sales-minded position with a blend of general Front Desk duties paired with fielding and booking reservations.
Why The Antlers?
Competitive wages, commission opportunities, an Epic ski pass, and a supportive work environment dedicated to helping you grow your skills within the hospitality industry. Full Time employees are also eligible for health, dental, vision, life, 401K, bonuses and more. Potential employee housing opportunities available to qualified candidates.
Primary Responsibilities:
Demonstrate a strong understanding of room types, locations, nightly rates, and promotions
Use knowledge of property to sell rooms and aid in making choices at the time of booking
Describe offered services and amenities as well as deposit and cancellation policies
Coordinate with housekeeping & maintenance departments to track and publish status of rooms
Greet and check in guests upon arrival, check out upon departure
Process guest credit cards upon arrival and departure as necessary
Create work orders for maintenance department based upon guest request or as necessary
Answer Front Desk phones using proper phone etiquette
Attend department meetings and participate in trainings
Work with Conference Services Manager to facilitate any group needs at arrival/departure
Resolve any guest issues within your power with the help of your supervisor and/or Manager
Field and record any special requests from guests
Report any unusual occurrences or requests to the manager or assistant manager
Perform all necessary safety and emergency procedures
Maintain cleanliness in the Front Desk and Lobby area
Accommodate scheduling needs and communicate to Front Desk Manager any availability issues
Perform miscellaneous tasks as assigned by management and supervisors
We’re Looking for Team Members With
1-2 years Front Desk or Hospitality experience or applicable college coursework
Exceptional customer service, communication, and multitasking skills
Calm demeanor under pressure
Professional appearance
Ability to work individually or with a team
Familiarity with Microsoft Office Suite
Availability to work nights and/or weekends
Ability to lift up to 40 pounds
Ability to stand for extended periods of time
A passion to grow within the Hospitality industry
Job Type: Full-time
Pay: $20.00 – $22.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance
Schedule:
Day …
Title: Front Desk/Reservations Agent
Company: The Antlers at Vail
Location: Vail, CO
Category:
