Overview
Front Desk Supervisor Jobs in Oak Brook, IL at VINAYAKA HOSPITALITY OAKBROOK
Full Job Description
TITLE:
Front Desk Supervisor
DEPARTMENT:
Rooms/Front Office
REPORTS TO:
Operations Manager
JOB SUMMARY
Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.
ESSENTIAL FUNCTIONS
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s reward program and provide recognition and benefits to all present members.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
Provide ongoing training and support to front desk agents.
Ensure all necessary reports and forms are completed daily.
Maintain all front desk related equipment and a par stock of supplies.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
Book reservations for those guests who approach the Front Desk.
Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
Follow-up on credit opportunities.
Any other duties as assigned by the Front Office Manager or General Manager.
SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Extensive knowledge of the hotel, its services and facilities.
Must have excellent customer relations skills and leadership capability.
Must be detail oriented with outstanding organizational and communication skills.
Must have excellent leadership capability and customer relations skills.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel envi…
Title: Front Desk Supervisor
Company: VINAYAKA HOSPITALITY OAKBROOK
Location: Oak Brook, IL
Category:
