Overview
Front Desk Supervisor Jobs in La Vista, NE at La Vista Courtyard
Full Job Description
Hotel:
La Vista Courtyard
Front Desk Supervisor
Full time
Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
Get To Know Us:
The La Vista Courtyard by Marriott, located in La Vista, Nebraska, just off I-80, is a select-service hotel connected to our conference center with a vast 60,000 square feet of meeting space. We pride ourselves on offering exceptional guest experiences with our indoor pool, and 24-hour fitness center. Join our team and be a part of the exceptional hospitality we provide at the La Vista Courtyard by Marriott.
Come Grow With Us:At La Vista Courtyard by Marriott, we offer not just a job, but a path to personal and professional growth.
Salary:
$17.00 – $17.85/hr.
At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.
We are looking for a highly motivated individuals to join our Front Desk team as the Front Desk Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While helping to lead out front desk team with checking in, registering guests.
This role plays an important part in our culture:
Service:
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Perseverance:
Help to resolve problems through recovery when things aren’t quite right
Inclusion:
You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization
Training all new Front Desk Agents to provide exceptional customer service
Respect:
You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
Innovation:
You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions
You will look for new ways to enhance the guest experience
Teamwork:
Supervise daily shift process ensuring all team members adhere to standard operating procedures
Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
What do we need from you to be successful in this role?
As this role will be supervising other front desk agents, previous hotel front desk experience is a must, supervisory skills training or experience is preferred.
Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personalit…
Title: Front Desk Supervisor
Company: La Vista Courtyard
Location: La Vista, NE
Category:
