Overview
Front Desk Supervisor Jobs in Orlando – Florida – USA at Westgate Resorts
Job Description
Are you a natural leader with a passion for delivering exceptional guest experiences? We’re seeking a talented individual to join us as a key player in our Front Office team. If you thrive in a
dynamic environment
, excel in guest service, and embrace core values of integrity and passion, this role is for you!
As the Front Desk Supervisor, you will:
Step in as Manager on Duty during the absence of the Director and Front Office Manager by supervising the Front Desk, Night Auditors, and Guest Service Agents by setting a positive example and maintaining a high level of service quality.
Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor.
Greet each guest with a genuine and warm welcome, setting the tone for their stay.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
Effectively find solutions that meet guests’ concerns and challenges actively with
your ability
to listen with an empathetic approach, enhancing the overall
guest experience
.
Coordinate with housekeeping for VIP guests’ arrivals enhances their experience. You play a pivotal role in training new Front Desk personnel to uphold service standards.
Title: Front Desk Supervisor
Company: Westgate Resorts
Location: Orlando – Florida – USA
Category: Hospitality / Hotel / Catering, Administrative/Clerical
