Overview
Front Desk Supervisor Jobs in Daytona Beach Shores, FL at The Shores Resort and Spa
Full Job Description
About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: At the Shores Resort and Spa we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Shores Resort and Spa can mean for you! The Shores Resort and Spa boasts 212 guest rooms, and 20,000 sq ft of event space. Overview:
The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.
The Front Desk Supervisor will:
Communicate effectively both verbally and in writing to provide clear direction to staff.
Monitor lobby traffic and make staffing adjustments accordingly.
Greet guests immediately with a friendly and sincere welcome.
Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
Promote the Pyramid Global marketing program.
Make appropriate selection of rooms based on guest needs.
Non-verbally confirm the room number and rate.
Handle cash, make change and balance an assigned house bank.
Accept and record vouchers and other forms of payment.
Perform accurate moderately complex arithmetic functions using a calculator.
Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English language.
Input messages into the computer.
Retrieve messages and communicate the content to the guest.
Retrieve mail and small packages for hotel guests as reque…
Title: Front Desk Supervisor
Company: The Shores Resort and Spa
Location: Daytona Beach Shores, FL
Category:
