Overview
Front Desk Team Member Jobs in Philadelphia, PA at Summit Spine and Wellness
Full Job Description
Our office is NOT your ‘typical doctors office’…intentionally!
We have an open reception and treatment area, a upbeat and fun healing environment and provide an exceptional level of patient care! We are looking for a reliable, hard working team player who wants to help us help more people and continue and enhance our amazing patient experience!
Responsibilities:
As a Front Desk team member, your central role is to ensure a smooth and effective patient journey throughout their care plan or recommended treatment. Your responsibilities would entail:
Handling all incoming communications related to existing patients.
Scheduling patients for their subsequent appointments using our Electronic Health Record (EHR) system.
Maintaining 100% data accuracy for each patient across all appointments.
Managing the appointment confirmation and reminder system.
Overseeing the birthday text/email initiative for patients.
Managing the process for appointment rescheduling, cancellations, and addressing broken appointments.
Upholding a consistently high rate of kept appointments.
Facilitating seamless patient check-in and providing necessary information to providers for each treatment.
Ensuring that patients have their next appointment scheduled before concluding their ongoing visit.
Monitoring and ensuring completion of recommended treatments before patient check-out.
Collecting and scheduling patient payments.
Assisting patients in completing required paperwork in preparation for re-exams at appropriate intervals.
Leading daily team huddles
Results:
Your dedicated execution of the Front Desk
Enhanced Patient Experience: Contribute to the fulfillment of patients’ commitments, thereby enhancing their overall experience.
Maintaining a Kept Appointment Percentage above 90%: Your efforts will lead to a high rate of fulfilled appointments.
Provider Schedule Optimization: Play a vital role in efficiently filling provider schedules with valuable appointments.
Collaborative Team Dynamics: Cultivate harmonious interactions within the team, fostering a collaborative work environment.
Effective Team Leadership: Lead daily huddles to ensure productive days and drive the implementation of weekly team meeting initiatives.
Requirements:
To excel as a Front Desk Established Patient Team Member, you should possess the following qualifications:
Effective Communication Skills: Demonstrate a high level of communication proficiency to engage empathetically and professionally with patients and colleagues.
Proficiency in Hospitality Skills: Exhibit genuine interest in patient well-being and possess the ability to guide patients through their treatment plans.
Keen Attention to Detail: Display meticulous attention to detail, ensuring precision in all documentation and patient interactions.
Skilled Conflict Resolution: Display a high level of assertiveness and diplomacy in handling patient confrontations to overcome obstacles to patients obtaining exceptional results with their care.
Job Type: Full-time
Pay: $17.00 – $22.00 per hour
Expected hours: 30 – 40 per week
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Professional development assistance
Referral program
Vision insurance
Schedule:
8 hour shift
Ability to Commute:
Philadelphia, PA 19128 (Required)
Ability to Relocate:
Philadelphia, PA 19128: Relocate before starting work (Required)
Work Loc…
Title: Front Desk Team Member
Company: Summit Spine and Wellness
Location: Philadelphia, PA
Category:
