Overview
Front Office Administrative Assistant Jobs in Phoenix, AZ at Deer Valley Family Dentistry
Company Description
Why work for Fairmont?
At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.
Job Description
SUMMARY
Perform day-to-day administrative functions of the Executive Office and insure an effective and efficient level of communication and coordination within the organization. Oversee common administrative functions that include correspondence, office telephone communications and responses. Establish and maintain general and specific office procedures, records, reservations, reports and logs. Coordinate the office to insure effectiveness and establish lines of communication with key managers to insure efficient flow of information.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain a consistently professional presence in the Executive office
Assist with scheduling appointments and travel, answering phones, relaying messages for the GM and Dir of Rooms
Provide direct support to the General Manager and Director of Rooms, including personal matters, managing work calendar, travel accommodation and events, producing correspondence and reports, and scheduling hotel meetings
Communicate and coordinate with department leaders to collect data and information to prepare reports and presentations
Coordinate the visits of VIP guests, ensuring they receive the highest level of service
Serve as a principal source of information for the team and organize and implement administrative systems and procedures
Handle highly confidential/private matters
Assist with presentations for townhall, ownership and corporate
Manage Trust You, TripAdvisor, Google, etc. responses.
Resolve online and in-house guest complaints when needed
Assist and keep a track of the LQA and Forbes internal audits
Present action plans when needed
Prepare the welcome letters for guests
Pick up and deliver internal mail
First hand contact with ownership, asset management, corporate and residents
Photocopy, distribute, and file all letter/email correspondence for complaint/compliment letters, comment cards
Control the complimentary nights guest certificates
Manage all guest correspondence for the Executive Office and any compensation letters from the Front Office or F&B
Assist Corporate office representative and Dir of Rooms with problem resolution
Maintain lobby ambassador, leadership schedule in order
Assist operational departments with projects and collateral as requested by the GM or Dir of Rooms
Assist with external and internal requests for preferential room rates, VIP reservations for rooms and dinning.
Organize itineraries for incoming VIP’s in collaboration with GM or Dir of Rooms
Assist Concierge and VIP coordinator with any special guest requests or needs
Order VIP amenities generated from the Executive office
Maintain the office supply inventory
Maintain the confidentiality of all correspondence and communication within the office
Compile, take and send out the minutes for meetings that are requested
As required, assist other department such as sales or PR for client relation events
Be available with prior notice to have flexible working hours for morning and evening work related activities
Assist the Human Resources office with administrative assistance when necessary.
Perform other hotel tasks as assigned
Assist with presentations for townhall, ownership and corporate
Manage Trust You, TripAdvisor, Google, etc. responses.
Resolve online and in house guest complaints when needed
Assist and keep a track of the LQA and Forbes internal audits
Present action plans when needed
What is in it for you:
Salary Range: USD$80,000 to USD$90,000 gross
Discounted hotel rooms, food & beverage rates and spa services to employees at our sister properties around the globe
Duty meal in our staff cafeteria and dry cleaning of work attire
Learning programs through our Academies to promote growth and development so that you can perform at your full potential
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Qualifications
QUALIFICATIONS necessary to perform this job successfully include but are not limited to:
Excellent interpersonal communicative skills and ability to deal effectively with wide range of individuals and personalities. Must be comfortable communicating with affluent persons, aggressive businesspersons, executive level staff, and in handling guest complaints while maintaining composure
Excellent telephone skills, meticulous with regards to messages and funneling the caller to the right source to resolve the problem
5 years hotel experience as a minimum.
Thorough working knowledge of MS Word, Excel, e-mail, and ability to research information on the internet
Demonstrated organizational skills
Must be discreet and able to diffuse difficult situations
Ability to handle multiple tasks
Competency with basic accounting functions
Excellent typing and general secretarial skills
Mature, professional demeanor
Positive attitude
Fluent in English
Ability to speak Spanish preferred. Must be able to communicate clearly with colleagues and applicants via phone, face to face, and written means.
Additional Information
Your team and working environment:
What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.
This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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Title: Front Office Administrative Assistant
Company: Deer Valley Family Dentistry
Location: Phoenix, AZ
