Overview
Front Office Administrator Jobs in Westchester, IL at Cortica – Neurodevelopmental
Job Description
The final salary will depend on the candidate’s qualifications. Those with 8 years or more of required experience can expect offers up to the midpoint of the salary range. Metra provides full pay ranges so candidates can consider their growth potential.
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Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.
Mechanical coordinates and oversees the repair, inspection, cleaning, rebuilding, replacing and maintenance of 1,180 pieces of rolling stock used in commuter service. The department’s goal is to provide safe, clean and reliable service while maintaining the fleet to the standards of the Federal Railroad Administration, Association of American Railroads, American Public Transit Association and the original equipment manufacturers.
Reporting to the Chief Mechanical Officer, the Office Manager provides confidential support assisting with a wide range of tasks including preparing and communicating departmental directives, developing and implementing administrative procedures, processing financial forms and information requests, creating and overseeing tracking systems, and supporting research and special projects.
The primary duties include: Manage support staff by coordinating, delegating, and distributing assignments and prioritizing workflow. Gather, prepare, and review discipline-specific paperwork and maintain database to track documents and timelines, ensuring information is organized and accessible. Provide administrative support to the Chief Mechanical Officer including scheduling appointments, managing email, and assisting in evaluating and recommending improvements to administrative processes. Create, organize, and maintain various databases and files of department rules, documents, and policies for tracking purposes. Collect, review, and analyze documents in response to FOIA, Subpoena, and Law Department requests ensuring complete, accurate, and timely responses. Coordinate team’s day-to-day activities, assign tasks/projects and monitor performance, and provide guidance and training, but is not a supervisor. Promote safe work practices and maintain and foster a safe work environment. Perform other related duties as assigned to meet the ongoing needs of the organization.
Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act, not the Social Security Administration.
Job Requirements
Bachelor’s Degree in Business Administration or related field or in lieu of specified degree, a combination of education and experience that equals four years in administrative or office management.
In addition to #1, must have three years of administrative or office management experience.
Good knowledge of office management practices.
Good knowledge of proper grammar.
Good knowledge of records management and retention.
Strong organizational skills to coordinate meetings, manage calendars, and keep tracking systems and documents well-structured and easily accessible.
Strong attention to detail for grammar, punctuation, and formatting of communications, reports, and documents.
Good written and verbal communications.
Good interpersonal skills to deal with all levels of management, external groups, and organizations.
Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook).
Ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
Ability to exercise discretion and judgment, maintaining a high level of confidentiality.
Ability to manage office staff and ensure productivity and smooth operations across the department
Metra employees in an active review period under the current discipline policy or who have documented attendance or performance issues will not be considered and/or selected for this position.
Please note: Regardless of any state laws that legalize marijuana, Metra prohibits applicants and employees’ use or possession of marijuana (or marijuana paraphernalia), or having detectable amounts of marijuana in their bodies, including synthetic and/or non-synthetic substances such as THC for any reason for preemployment screening purposes, while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles.
Metra is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter difficulties or limitations in using or accessing our online application, or if you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to [email protected].
Metra is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.
Title: Front Office Administrator
Company: Cortica – Neurodevelopmental
Location: Westchester, IL
