Overview

Front Office Coordinator Jobs in Katy – Texas – USA at Hotze Health and Wellness Center

Job Description

The ultimate goal of the Guest Coordinator is to provide extraordinary hospitality and

guest experience

to every guest on the phone and in-person.

Responsibilities

include, but are not limited to: answering the phone with enthusiasm and with a smile, appropriately resolving a guests’ expressed and unexpressed needs, providing excellence to guests at check-out and scheduling, and cross-training for all Front Office duties. The Guest Coordinator will demonstrate excellent

attention to detail

, build positive relationships with guests, and deliver a WOW experience to guests.

Essential Duties & Responsibilities

Arrive for work and be ready to huddle promptly at 7:30am

Answer the phones within two rings and with a smile, create telephone encounters, transfer calls to the applicable party

Rotate as a back-up for guest check-out. Create accurate claims and collect appropriate monies at time of service.

Share responsibility for phone guest check-out. Ensure payment is processed with correct credit card. Mail invoice and lab orders, if applicable.

Schedule and modify appointments

Transfer calls to appropriate departments.

Make confirmation calls one week in advance for providers

Keep up to speed with scanning and administrative documents

Update addresses in EMR, as needed

Perform medical record requests with required documentation

Share responsibility for accounts receivable outbound calls and collection

Build relationships with guests by providing a WOW experience

Continually looks for ways to surprise and delight guests

Update tracking for metrics

Hours:

Monday-Thursday 7:30am-5/5:30pm;

Fridays 7:30am-12/12:30pm

One late night a week until 6:00pm

NOTE:

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

Knowledge & Skill

Requirements

Warm, friendly and outgoing personality

Detail oriented

Computer skills

Ability to work independently

Ability to manage time effectively and work efficiently to complete tasks

Ability to multi-task

Ability to prioritize tasks

College Degree, preferred

Physical Demands and

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Needs ability to use a keyboard to enter and retrieve data

Must have good eyesight to view computer monitor and phone

Must be able to walk up and down staircase throughout the day

Must be able to lift 20 pounds

Requires the ability to sit in a desk chair throughout the day

Must be able to speak and communicate in a clear, articulate manner over the phone and in person

Must be able to type at least 35 words per minute

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Title: Front Office Coordinator

Company: Hotze Health and Wellness Center

Location: Katy – Texas – USA

Category: Administrative/Clerical, Hospitality / Hotel / Catering

 

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