Overview
Front Office Manager Jobs in Franklin, TN at Southall
Job Summary
We are seeking a dedicated and compassionate Veterinary Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and their pets, providing exceptional customer service while managing the front desk operations of our veterinary clinic. This role requires a strong understanding of veterinary terminology and a passion for animal care, ensuring that both pets and their owners feel welcomed and supported.
Duties
Greet clients and their pets upon arrival, ensuring a friendly and welcoming atmosphere.
Schedule appointments and manage the clinic’s calendar efficiently.
Answer phone calls and respond to inquiries regarding services, treatments, and pet care.
Maintain accurate patient records, including medical histories and vaccination information.
Process payments and manage billing inquiries with professionalism.
Assist veterinary staff with animal restraint during examinations or procedures as needed.
Provide information to clients about animal husbandry, grooming, and general pet care practices.
Ensure the reception area is clean, organized, and stocked with necessary supplies.
Handle any client concerns or complaints with empathy and resolve issues promptly.
Requirements
Familiarity with veterinary terminology is essential for effective communication with clients and staff.
Previous experience in a veterinary clinic or animal care environment is preferred but not mandatory.
Knowledge of animal husbandry practices, including dog handling techniques and basic grooming skills.
Ability to assist in animal restraint during examinations or procedures safely.
Experience with equine care is a plus for those working in mixed-animal practices.
Understanding of aseptic techniques to maintain cleanliness in the clinic environment.
Strong interpersonal skills with the ability to communicate effectively with pet owners and team members alike.
A genuine love for animals and commitment to providing excellent customer service in a fast-paced environment.
Join our team as a Veterinary Receptionist where your passion for animals will shine through your work while making a positive impact on the lives of pets and their owners!
Job Type: Full-time
Pay: $20.00 – $22.00 per hour
Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Shift:
8 hour shift
Work Location: In person
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Title: Front Office Manager
Company: Southall
Location: Franklin, TN
