Overview
Front Office Manager Jobs in Columbus, OH at Columbus Staybridge Suites by IHG
Full Job Description
SUMMARY
Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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ESSENTIAL JOB FUNCTIONS
Performs functions of Guest Service Agent as scheduled by Management
Provides training, including safety training, to front office staff as directed by Management
Assists in the selection of Guest Service Agents
Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
Corresponds with group and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed
Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
Answers inquiries pertaining to hotel policies and services
Performs functions of the General Manager in their absence
Assists General Manager in conducting staff meetings
All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses
reason even when dealing with emotional topics
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds promptly to requests for service and assistance
Interpersonal – Maintains confidentiality
Oral Communication – Responds well to questions; Demonstrates group presentation skills
Team Work – Contributes to building a positive team spirit
Written Communication – Writes clearly and informatively; Able to read and interpret written information
Managing People – Makes self available to staff; Continually works to improve supervisory skills
Organizational Support – Follows policies and procedures including but not limited to, dress code policies
Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability – Commits to long hours of work when necessary to reach goals
Initiative – Asks for and offers help when needed
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
Professionalism – Treats others with respect and consideration regardless of their status or position
Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality
Quantity – Meets productivity standa…
Title: Front Office Manager
Company: Columbus Staybridge Suites by IHG
Location: Columbus, OH
Category:
