Overview
Front Office Manager Jobs in Irmo, SC at Marriott International
Full Job Description
About us
Our work environment includes:
Modern office setting
Fast paced
Growth opportunities
On-the-job training
Flexible working hours
Responsibilities:
– Greet and welcome guests in a friendly and professional manner
– Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
– Answer phone calls and respond to guest inquiries, providing information about hotel facilities, services, and local attractions
– Handle guest requests and complaints promptly and efficiently, ensuring guest satisfaction
– Process payments and maintain accurate records of guest transactions
– Assist with reservations and room assignments, ensuring proper allocation of rooms based on guest preferences
– Maintain a clean and organized front desk area
Qualifications:
– Previous experience in hospitality or front desk role preferred
– Familiarity with phone systems and ability to handle multiple phone lines
– Strong communication skills, both verbal and written
– Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests
– Knowledge of hospitality management principles and practices
– Excellent guest relations skills with a focus on providing exceptional customer service
– Professional phone etiquette and ability to handle difficult situations with tact and diplomacy
– Ability to work well in a team environment and collaborate with other hotel departments
– Familiarity with hotel management software is a plus
– Bilingual candidates are encouraged to apply
We offer competitive pay rates, opportunities for career growth, and a positive work environment. If you are passionate about delivering excellent guest service and thrive in a fast-paced hospitality setting, we would love to hear from you. Apply now to join our team as a Front Office Manager.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 8 – 32 per week
Benefits:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
Day shift
Evenings as needed
Evening shift
Holidays
Morning shift
Nights as needed
Night shift
Overnight shift
Rotating weekends
Weekends as needed
Work Location: In person
Title: Front Office Manager
Company: Marriott International
Location: Irmo, SC
Category:
