Overview
Front Office Manager Jobs in Urbana, IL at Hotel Royer Tapestry Collection by Hilton
Full Job Description
Position: Front Office Manager
Location: Hotel Royer, Tapestry Collection by Hilton, Urbana, IL
Employment Type: Full-time
Key Responsibilities
Front Desk Operations: Oversee and perform all duties at the Front Desk as necessary, ensuring efficient check-in/check-out processes and guest satisfaction.
Team Leadership: Supervise all areas of the Front Office, empowering and leading employees to provide excellent customer service.
Policy Enforcement: Ensure compliance with all hotel policies, standards, and procedures during daily Front Desk operations.
Guest Relations: Respond to and handle guest problems and complaints promptly and professionally.
Communication: Facilitate departmental meetings to communicate Front Desk goals and strategies effectively.
Performance Monitoring: Analyze guest satisfaction scores and implement improvements to meet service goals.
System Management: Learn and utilize the PeP Property Management System (PMS) for daily operations
Qualifications & Experience
Experience: Minimum of 5 years of hotel experience, with prior experience in a Hilton full-service hotel preferred, IHG, Hyatt or Marriott
Skills: Strong leadership, communication, and problem-solving abilities.
Availability: Willingness to work evenings, nights, weekends, and overnight shifts as needed.
Job Type: Full-time
Pay: $55,000.00 – $60,000.00 per year
Benefits:
Employee discount
Health insurance
Paid time off
Schedule:
Evenings as needed
Nights as needed
Overnight shift
Rotating weekends
Weekends as needed
Work Location: In person
Title: Front Office Manager
Company: Hotel Royer Tapestry Collection by Hilton
Location: Urbana, IL
Category:
