Overview
Front Office Manager Jobs in Honolulu – Hawaii – USA at Marriott Vacations Worldwide
Are you ready to grow your dream career while making others’ vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe.
Join our team
and help deliver unforgettable experiences that make vacation dreams come true.
Salary range- $73,515 – $84,500
Relocation Assistance – Yes
JOB SUMMARY
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CA
NDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
Strong Japanesecommunication skills(speaking, reading, writing) preferred.
CORE WORK ACTIVITIES
L
eading Guest Services Team
Utilizes interpersonal andcommunication skillsto lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust,respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
Establishes and maintains open,collaborativerelationships with employees and ensures employees do the same within the team.
Ensuresrecognitionof employees is taking place across areas of responsibility.
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
Celebrates successes and publicly recognizes the contributions of team members.
Maintaining Guest Services and Front Desk Goals
Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Keeps Front Office team focused on the critical components of operations to driveguest satisfactionand the desired financial results.
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.
Managing Projects and Policies
Ensures compliance with all Front Office policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and…
Title: Front Office Manager
Company: Marriott Vacations Worldwide
Location: Honolulu – Hawaii – USA
Category: Hospitality / Hotel / Catering, Administrative/Clerical
