Overview
Front Office / Patient Care Coordinator Jobs in Chandler, AZ at Arizona State Urological Institute
Receptionist is responsible for delivering exceptional customer service. This role will be answering calls and fielding them accordingly, addressing questions and needs of the clients, and providing an overall welcoming environment. Receptionist manages sale transactions of retail products in the store.
REQUIRMENTS AND QUALIFICATIONS
High school diploma or equivalent
Proficient in Microsoft Office, and data entry experience
Multi-line telephone experience
Professional appearance and disposition
Fluent in the English language
Strong listening and communication skills
Must be able to convey messages to employees clearly & quickly
Detail oriented
Problem solver
Outstanding customer service skills
Must be a team player, self-motivated
Must be able to work in an active environment
DUTIES AND RESPONSIBILITIES
Operate a multi-line phone system
Answer all incoming calls; ideally by the third ring with a friendly voice, polite, professional manner, and transfer them to the appropriate person or department quickly
Communicate with callers in an efficient manner, minimizing the time they are put on hold
Keep written records of who is on hold
Take detailed messages when call cannot be completed including name, phone number, time of call, and information requested to be delivered to the appropriate party in a timely manner
Use the caller’s name whenever possible
Handle customer complaints effectively and direct the client if required to the appropriate manager
Be informed of the sales team members working on a daily basis
Welcome visitors in a warm and friendly manner, and answer any questions customers may have
Keep detailed and accurate records of visitor requests and calls received
Maintain the general office filing system
Maintain inventory on all incoming vehicles through Tekion
Ensure each vehicle has the proper window sticker and/or buyer guide
Receive deliveries, sort, and distribute incoming mail
Follows procedure for time clocks and properly clocking in and out of work daily
Maintains professional appearance and neat work area
Create files for used car inventory as requested by Manager
Take inventory of office supplies and refreshments, restock as needed
Handle retail apparel sales
Perform other job-related duties as assigned by management
EPMPLOYEE BENEFITS
Health, Dental, Vision coverage for employee
401K Plan
Paid training, growth opportunities
Employee vehicle purchase plans
Discounts on products and services
Long term job security
COMPENSATION: $20-25/hr. depending on experience
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
Title: Front Office / Patient Care Coordinator
Company: Arizona State Urological Institute
Location: Chandler, AZ
