Overview
Front Office Receptionist Jobs in Dammam, Eastern, Saudi Arabia at IHG Hotels & Resorts
Title: Front Office Receptionist
Company: IHG Hotels & Resorts
Location: Dammam, Eastern, Saudi Arabia
Embark on a journey with us as aFront Office Receptionistatthe First Vignette Collection in the Kingdom of Saudi Arabia(Carliton Almoaibed Hotel). We are in search of candidates with ambition, talent, and essential skills. This pivotal role requires someone who will serve as thewelcoming face of our Vignette Hotel, ensuring an exceptional guest experience from the moment they arrive.
As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
A little of your day-to-day:
Be the warm welcome that kicks off a memorable guest experience
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day’s schedule
Jump into other ad-hoc duties when your colleagues need your help
What we need from you:
Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Fluency in the local language and English language skills would be great.
Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers
Flexibility – night, weekend and holiday shifts are all part of the job
You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
Experience – ideally you’ll have spent at least one year in a front desk or guest service position
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-g…