Overview
Front Office Supervisor Jobs in Chicago – Illinois – USA at AccorHotel
Company Description
Swisstel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swisstel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.
At Swisstel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of
wellness
programs for our Colleagues, who – in turn – aspire to bring
quality of life
into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and
innovation
in order to execute winning results aligned with our Vitality vision.
Be Bold, Be Inspired, Be You.
Job Description
WHAT YOU WILL BE DOING:
You are
an inspiring emerging leader who loves to create genuine and heartfelt experiences for others by
building relationships
and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and you’re often referred to as the Master of
Multi-tasking
! You enjoy developing others and genuinely bringing joy to peoples’ lives – and it just so happens you’ll be doing just that in an award-winning hotel.
The Front Office Supervisor will support the Front Office Manager by leading our Front Desk team through building trust and relationships by nurturing a work culture that celebrates
diversity
, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest.
To support the Front Office Manager in all aspects of the department and inspiring the Front Office team to follow all service standards
To consistently offer professional, friendly and engaging service while creating heartfelt experiences
To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
To develop colleagues through a meaningful training program
To assist guests regarding hotel facilities in an informative and helpful way
To follow department policies, procedures and service standards
To follow all safety policies
Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
Frequent standing, walking and sitting throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE:
Previous PMS experience preferred
Computer savvy in Microsoft Window applications an asset
Strong interpersonal andproblem solvingabilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention onguest needs, remaining calm and courteous at all times
Additional Information
WHAT IS IN IT FOR YOU:
Employee Benefit Card offering discounted rates at Accor worldwide
Learning & Development programs through our Academies
Opportunity to develop your talent and grow…
Title: Front Office Supervisor
Company: AccorHotel
Location: Chicago – Illinois – USA
Category: Hospitality / Hotel / Catering, Administrative/Clerical
