Overview
Front Office Supervisor Jobs in Los Angeles, CA at LUXE Hotels
Full Job Description
Luxe Sunset Boulevard Hotel is a AAA Four Diamond hotel! We are the ONLY AAA Four Diamond hotel in our competitive set and the only one near Brentwood and Bel-Air.
The Luxe Sunset Blvd Hotel is currently looking to add a
Front Office Supervisor:
to our team. When you join the Luxe
family, you are joining a world of possibility!
A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard hotel provides an oasis of elegance and style by welcoming guests to one of the most distinguished addresses in all of California.
Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and Skirball Cultural Center, our convenient location makes it easy to access the best of LA.
Department: :
Front Office
:
Accountable To: :
Director of Front Office
Status: :
Non-Exempt
Rate:
$25.00 – $27.00 p/hour (Employer est.)
Primary Objective:
To increase customer satisfaction and room revenue by maintaining a professional and efficient operation of all Front Office procedures in accordance with the standards of Luxe Hotels.
Performance Expectations: :
Supervises assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short-term and long-term profitability objectives.
Supervises the delivery and measurement of guest service standards consistent with the established guidelines/brand standards.
Supervises accountability process for the Front Office; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
Supervises Human Resources responsibilities for the Front Office employees.
Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
Works closely in mentoring/coaching Front Office staff with additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
Monitors Front Office employees’ work schedules, enforces break/lunch schedules, provides early-outs and overtime based on budgetary guidelines, volume, forecasts, and departmental needs.
Monitors Front Office employees’ activities for quality assurance. Evaluates employee performance and provides coaching when applicable; assists with annual performance evaluations as needed.
Maintains complete knowledge of, and complies with, all departmental policies, service, procedures, and standards.
Develops/maintains current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.
Provides guest resolution for all issues/concerns beyond the scope of authority designated to Front Office employees, in an expedient and professional manner, exceeding expectations, and ensuring guest satisfaction.
Assists the Front Office Manager with daily administrative duties, as needed/requested.
Promotes a free exchange of ideas among employees to continuously improve guest service and job satisfaction.
Advises management of any discrepancy, potential security issue, and/or area of concern which may have a negative impact on the department/property.
Maintains constant awareness of safety and accident prevention.
Ensures all equipment an…
Title: Front Office Supervisor
Company: LUXE Hotels
Location: Los Angeles, CA
Category:
