Overview
Front Office Supervisor Jobs in Los Angeles, CA at AltaMed Health Services Corporation
Join Cleveland Clinic Tradition Hospital’s team of caregivers that provide top-quality patient care to the Port St. Lucie area. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers a wide variety of services to meet community needs. Here, you will be supported as you follow your dreams and find where you belong, here at Tradition Hospital.
As an Office Coordinator, you will help support clinic operations by collaborating with the Manager, Senior OCC, fellow OOCs, providers and patients. In this role, you are the forefront to everything outpatient related, from with scheduling appointments, placing referrals and organizing resolving conflicts. This unit requires someone who prioritizes consistent improvements and growth by ensuring everyone receives timely attention, communication and support. You will join a family of caregivers who are empathetic, team-oriented and prepared to offer unparalleled patient care.
A caregiver in this position works days from 6:00AM – 7:00PM.
A caregiver who excels in this role will:
Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and / or surgical procedures, obtain referral / authorizations, maintain physician calendar and other administrative duties.
Support clinic operations by direct involvement with the physician(s) and nurse(s).
Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and / or other medical departments.
Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.
Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
Ensure all patients are rescheduled relating to physician out days in a timely manner.
Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
Verify and update patient demographics and insurance information.
Identify whether patients need a referral and / or authorization and obtain referral and / or authorization when necessary.
Obtain proper information such as PCP, referring physician, CPT / DX codes prior to entering request into referral module.
Input reasons for all visits on all appointments.
Maintain complete and up-to-date documentation and files, including product and service quotes.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED
Two years of clerical, customer service or other relevant experience
Knowledge of medical terminology gained through experience or formal course work
Basic math skills, such as addition, subtraction, multiplication, division and percentages
Strong computer skills and working knowledge of Microsoft applications Typing competency with the ability to format, spell, punctuate, edit and proofread
Preferred qualifications for the ideal future caregiver include:
Medical office or insurance experience
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Working in a stationary position for extended periods
Operating a computer and other office equipment
Traveling throughout the hospital system
Ability to communicate and exchange accurate information
In some locations, moving objects up to 10 pounds
Personal Protective Equipment:
Follow Standard Precautions using personal protective equipment as required for procedures
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Title: Front Office Supervisor
Company: AltaMed Health Services Corporation
Location: Los Angeles, CA
