Overview
Front Office Supervisor Jobs in Matteson, IL at Garnet Hotels
Full Job Description
About Us
Garnet Hotels is a growing hotel management company overseeing a portfolio of premier properties across the United States. We are currently seeking a highly motivated Dual Front Office Supervisor to lead and support the front desk operations at Delta Hotels by Marriott and Fairfield Inn & Suites Matteson.
Position Summary
The Dual Front Office Supervisor will be responsible for supervising front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This role requires someone with experience in any PMS, a passion for hospitality, and the ability to multitask across two properties.
Key Responsibilities
Oversee and support front desk associates during shifts at both properties
Ensure smooth check-in/check-out procedures using PMS
Handle guest inquiries, issues, and complaints professionally and promptly
Train, coach, and support front desk agents
Maintain accurate records of room availability, reservations, and guest accounts
Communicate effectively with housekeeping and maintenance departments
Perform audits, reporting, and shift balancing when required
Ensure brand standards and guest service scores are consistently met or exceeded
Assist in scheduling and timekeeping
Qualifications
Proficiency in any PMS (required) LightSpeed, Opera, Fosse, FSPMS
Strong leadership, communication, and problem-solving skills
Must be able to work flexible shifts including weekends and holidays
Excellent attention to detail and organizational abilities
Marriott or Hilton brand experience a plus
Benefits
Competitive hourly wage
Employee hotel discount program
Growth opportunities across Garnet Hotels’ portfolio
Interested candidates may send their resumes directly to: [email protected]
Job Types: Full-time, Part-time, Contract
Pay: $21.00 – $23.00 per hour
Expected hours: No less than 40 per week
Benefits:
Employee discount
Paid time off
Schedule:
10 hour shift
8 hour shift
Day shift
Evening shift
Holidays
Morning shift
Nights as needed
Night shift
Weekends as needed
Work Location: In person
Title: Front Office Supervisor
Company: Garnet Hotels
Location: Matteson, IL
Category:
