Overview
Front Office Supervisor Jobs in Denver – Colorado – USA at Sage Hospitality
Why us?
The Hyatt House DIA is a wonderful 123 all-suites hotel that evoke all the comforts of home with a team you will just fall in love with! It is ideally located for exploring the Mile High City while staying close to the airport.
Job Overview
Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level ofcustomer satisfactionand quality service.
Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, propercash handlingmethods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
Qualifications
Education
/Formal Training
High school
education
or equivalent experience.
Experience
1 or more full years employment experience in a related position with this company or other organization(s).
Knowledge/Skills
Requires understanding of all hotel front office procedures.
Requires high school graduate level mathematical aptitude and knowledge of standardcash handlingprocedures and computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Requires supervision/management skills.
Ability to communicate information and hotel services to management and guests. Second language may be required.
Must be able to operate computer, calculator and telephone keyboards, forcash handlingand paperwork processing.
Physical Demands
The physical demands described here are representat…
Title: Front Office Supervisor
Company: Sage Hospitality
Location: Denver – Colorado – USA
Category: Hospitality / Hotel / Catering, Administrative/Clerical
