Overview
Front Office Supervisor – Hotel EMC2 Jobs in Chicago, IL at Hotel EMC2
Job Title: Front Desk Agent
Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working
with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities
include registering guests, assigning rooms, accommodating special requests, and ensuring the guests
have a pleasant stay and smooth checkout.
Job Duties:
Maintains an inventory of vacancies, reservations and room assignments.
Possesses a working knowledge of the reservations department. Takes same day reservations
and future reservations when necessary.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping
of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance division.
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
Knows daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains customers’ privacy.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned.
Qualifications:
High school diploma or equivalent.
Previous hotel-related experience preferred.
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and
procedures.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekends and holidays
Job Types: Full-time, Part-time
Pay: $11.00 per hour
Benefits:
Employee discount
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Night shift
On call
Overnight shift
Overtime
Weekends as needed
Work setting:
In-person
Education:
High school or equivalent (Preferred)
Experience:
Hotel Experience: 1 year (Required)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)
Work Location: In person
Title: Front Office Supervisor – Hotel EMC2
Company: Hotel EMC2
Location: Chicago, IL
