Overview
Full time – Admin Assistant / Customer Service Specialist Jobs in Baltimore, MD at Hometrack
Position Details
Classification Information
Position Classification Title
Administrative Support Associate
FLSA
Non-Exempt
Position Class
10421
Position Overview
Position Summary
This is an administrative support service position which consist of providing clerical support to the administrative leadership within the office of the dean, assisting faculty, students, clients, and vendors, as well as, greeting all incoming visitors, providing directives, as necessary. The individual in this position must have professional clerical skills, knowledge, and experience in the usage of Microsoft Suites such as Excel, Word, PowerPoint, Outlook, Access, and other office equipment. This individual will also be required to compose letters, memos, complete forms, and reports, and on occasion, take minutes at meetings. This individual will handle confidential materials and must possess the abilities to keep these matters strictly confidential. Other responsibilities include processing and data inputting invoices into the universities Banner, SUExpress and other financial processing systems. Running department errands, arrange and schedule all events and other duties as required for the functionality of the department.
Primary Function of Organizational Unit
The primary function of the organizational unit is to provide support services to to the Dean, Associate Dean, faculty, staff, students, and university in general. Uphold the integrity of the university, and implement the policies and procedures. The dean’s office is the administrative and financial hub of the College; supporting all education units, programs and organizations.
Position Information
Position Number
110195
Competency Level
Journey
Working Position Title
Administrative Support Associate
Building and Room No.
Carolina Hall, Suite 130
Work Hours: From [time] to [time] on [days] of [week]
8:00 a.m. – 5:00 p.m.
Hours per week
40
Months per year
12
Appointment Type
Permanent Full-Time
If Time Limited.
No
Appointment Length.
12
DHR Assigned Fields
FTE
100
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies
No
Position required to work On-Call/Emergency Callback
No
Minimum Experience/Education
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Preferred Years Experience, Skills, Training, Education
A minimum of three years of clerical or office administrative experience in a university environment; an associate degree with a minimum of two years of secretarial experience in a university environment; or a bachelor’s degree with a minimum of one year of clerical experience in a university environment. Preference will be given to candidates with background and experience in computer/Instructional technologies, advanced Microsoft Office 365 suite of products including proficiency in Word, Outlook, Excel, PowerPoint, and Publisher.
Required License or Certification
Valid US Driver’s License
No
Commercial Driver’s License Required
No
Physical Required
No
List any other medical/drug tests required
Posting Details
Posting Details
Posting Number
SPA00925P
Internal Posting Only
No
Time Limited Position
No
Appointment Length
Salary
$33,540 – $40,365
Open Date
05/28/2024
Close Date
06/18/2024
Open Until Filled
No
Special Instructions Summary
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
Key Responsibilities and Related Competencies
Key Responsibilities and Related Competencies
Competency
Knowledge – Program
Describe the specific job duties related to this competency
Provide administrative support to the department managers; maintaining an understanding of the programs and services of the department, aiding and giving directives to faculty, students, staff, and vendors. Providing and organizing everyday business activities of the department, and emphasizing confidentiality maintaining personal files and records for faculty.
Percentage Of Time
15
Competency
Communication – Written
Describe the specific job duties related to this competency
Composing letters, memorandums, and reports; responding to emails in a timely manner; opening and distributing mail, and responding to those correspondences that does not require upper management review or approval. Processing and completing forms relative to travel for deans and associate deans; assisting faculty and students if warranted.
Percentage Of Time
35
Competency
Coordination – Work
Describe the specific job duties related to this competency
Assist with planning programs and activities of the administrative office; Maintaining and organizing filing systems; compiling information for general office reports. Keeping records of expenditures from endowments and grant funds; supporting office personnel with daily clerical projects, ordering supplies, purchasing equipment, running department errands, and maintaining, and implementing other duties as required.
Percentage Of Time
20
Competency
Problem Solving
Describe the specific job duties related to this competency
Must be familiar with universities policies, rules, regulations, and procedures, and know when to apply this knowledge in performance of administrative support to university personnel, faculty, staff, and outside clients/agencies, and when to delegate to higher authorities.
Percentage Of Time
15
Competency
Office Technology
Describe the specific job duties related to this competency
Must have accelerated knowledge and skills with office computer software, experience operating office equipment; ability to compile, assimilate, organize, and analyze printed and electronic information. Assist administrative personnel, if necessary, with the assimilation of software and equipment.
Percentage Of Time
15
Title: Full time – Admin Assistant / Customer Service Specialist
Company: Hometrack
Location: Baltimore, MD
