Overview
General Clerk – Direct Hire Jobs in Jacksonville, FL at US Internal Revenue Service
Associate Document Advisor
Location: Boxborough, MA
Pay Rate: $25.45/hr
Schedule: Monday to Friday
Type: Remote/Onsite 2-3 days per week, Boston, Framingham, Marlboro MA area
DESCRIPTION:
We are seeking an enthusiastic, well-organized, and proactive individual to join our team in the Software Technical field. The role involves providing support for various projects and requires an IT professional with strong customer-facing skills, as well as excellent written and verbal communication skills. As a DocuCare DCA, the position involves offering services delivery support, including machine-level break-fix support, installation services, and MACD.
RESPONSIBILITIES AND DUTIES:
Support Technology within assigned account(s)
Ensure 100% compliance with escalation policy and support security and risk compliance in line with contractual obligations
Manage escalations in a timely manner
Demonstrate flexibility and availability for overtime, holidays, and schedule changes per Account contract requirements
Communicate effectively with the client regarding escalations and relevant Technology developments
Support partner relationships with Customer IT Service Providers, 3rd parties, and subcontractors
Develop client-related documentation and ensure adherence to Technology-based procedures
Maintain suitable accreditation levels as per the contract and Xerox standards
Support ITIL disciplines proactively
Manage consumables and supplies
Collect equipment meter information for billing purposes
Perform data entry for activity and asset tracking
Address break-fix performance and remotely interact with devices for help desk troubleshooting
Identify poorly performing devices and proactively monitor and manage the fleet
Audit devices weekly to ensure compliance to specifications
Provide Output Device discovery daily as agreed upon with management
Resolve outstanding issues with the customer and track and report on aged service call delay contributors
Track and manage action items to drive improved service delivery
System asset tracking, management, reporting, and billing
REQUIREMENTS:
Preferred Bachelor’s Degree (Computer Science, MIS, Engineering, or related)
Experienced in support within a service-driven industry
Understanding of ITIL, Lean Six Sigma, Agile methodologies
Preferred IT certifications (MS, Cisco, etc)
SKILLS:
Attention to detail with strong organizational skills
Excellent communication skills, both written and verbal
Ability to manage/work in a cross-functional team/environment
Experience working within virtual teams
Ability to multitask and prioritize initiatives simultaneously
Intermediate skills with Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio & MS Project)
Ability to identify and articulate risk
Experience with troubleshooting application-related issues in a complex network environment
Experience with working in a test bed environment, including reported problem replication, investigation of vulnerabilities, hardware, and software maintenance
Experience in the installation and configuration of printer and server technologies
At ttg, “We believe in making a difference One Person at a Time,” ttg OPT
Title: General Clerk – Direct Hire
Company: US Internal Revenue Service
Location: Jacksonville, FL
